Dalton Bailey Email & Phone Number

Lincoln, Ca, Us

Sacramento, Ca, Us

Conduct comprehensive data analysis to support strategic sourcing initiatives.Identify and evaluate cost-saving opportunities across various categories.Develop and maintain key performance metrics and dashboards to track sourcing effectiveness.Collaborate with cross-functional teams to align procurement activities with organizational goals.Provide insights and recommendations to improve procurement processes and supplier relationships.Support contract negotiations and vendor management with detailed analytical reports.

Phoenix, Az, Us

● Analyze operational performance and provide actionable insights to key stakeholders.● Analyze complex data sets, track and measure testing progress, and build critical reports.● Execute audits and trend analysis to optimize service levels and business requirements.● Identify key metrics to evaluate the performance of various business processes.● Provide daily/weekly/monthly operations performance metrics to business partners.● Communicate updates with data visualization to business partners.● Develop intuitive, yet scalable reports and dashboards to track performance and aid inplanning and decision-making.● Analyze financial data and provide subsequent forecasting.●Proficient using: Tableau, SmartSheets, Amazon WorkSpaces, Microsoft SharePoint, PowerPoint, Word, Excel, Outlook, Visio, OneNote, Teams. ●Current Developments: SQL, HealthEdge Manager, UltraEdit, Notepad++

Phoenix, Az, Us

● Led a team of 20-35 call center agents and 2-3 Team Leads with clear standards foroperational metrics and performance requirements.● Develop strategic reporting tools to provide precise data for operational performance,staffing, and quality control.● Workforce Management analysis and forecasting for schedule adherence includingplanned training, meetings, and other various ‘offline’ activities.● Troubleshoot technical applications such as websites, CRM, soft-phone, web-based entryforms, and Sharepoint sites.● Develop intuitive, yet scalable reports and dashboards to track service level agreementssuch as avg. handle time, avg. wait time, over/under time, attendance, and aid inplanning and decision-making.● Provide development and coaching opportunities to assigned staff.● Forecast daily staffing/scheduling requirements to ensure proper coverage of workload.● Proficient using: CRM, Tableau, Salesforce, Cisco Anyconnect, Microsoft Outlook, Excel, Word, SharePoint, PowerPoint, Visio, OneNote, Teams.

Houston, Texas, Us

● Provide comprehensive information and education regarding service options, billing, andproducts.● Establishes customer accounts by negotiating and documenting service type, pricing,contractual agreements, and other required information.● Process inbound calls from new and current customers, serving as the end-to-endcontact.● Analyze customer needs with a detailed review of requirements and lead customers torecommended services/products.● Adhere to customer service metrics such as call quality, productivity, and all operationalstandards.

Reno, Nevada, Us

● Identify and solve production issues to efficiently complete daily requirements.● Provide ongoing coaching and service training.● Data metric analysis on team production and business services.● Collaborate with clients with troubleshooting and project needs.● Analyze production and quality metrics and issue recommendations for efficiencyimprovements.

Reno, Nevada, Us

● Lead a team of 10-20 call center agents with clear standards for operational metrics andperformance requirements.● Workforce Management analysis and forecasting for schedule adherence includingplanned training, meetings, and other various ‘offline’ activities.● Provide development and coaching opportunities to assigned staff.● Develop staff through effective coaching practices and ongoing training.● Analyze service level agreements such as avg. handle time, avg. wait time, scheduleadherence, and call quality for employee performance reviews.● Develop, improve, and maintain tools and reports to monitor work volume and makead-hoc adjustments as needed.

● Lead sales and customer service operations staff with effective management, salestraining, and data-driven performance goals.● Provide development and coaching opportunities to assigned staff.● Analyze service level agreements such as avg. handle time, avg. wait time, scheduleadherence, and call quality for employee performance reviews.● Workforce Management analysis and forecasting for schedule adherence includingplanned training, meetings, and other various ‘offline’ activities.

High School Diploma

Education record