Dalton Riffe Email & Phone Number

- Facilitate meaningful connections between real estate professionals and homebuyers at Zillow.- Use Zillow's advanced technology and extensive network to understand client needs and provide customized solutions.- Prioritize customer service to nurture and maintain client satisfaction and loyalty relationships.- Demonstrate proficiency in navigating the Zillow platform, utilizing resources, and effectively communicating with clients and industry experts.- Play a vital role in connecting individuals with their ideal homes.- Lead team meetings, manage communications in Connections and ERG Slack channels, mentor new hires, share daily team stats, and support teammates during onboarding for success.- Achieve monthly performance goals based on established metrics and KPIs.

Kenova, West Virginia, United States

- Provided exceptional customer service and built strong relationships as a Customer Service Specialist.- Drove new business growth by delivering excellent service.- Managed account information expertly and swiftly resolved complaints.- Handled collections effectively to ensure customer satisfaction.- Successfully managed cash transactions and had responsibility for office key access.

- Worked closely with stakeholders, businesses, and leaders as an Executive Customer Relations (ECR) Specialist at Amazon- Identified and resolved issues within the shipping and delivery division through effective communication- Responded to customer inquiries on behalf of Amazon's CEO and managed legal and public relations matters- Gathered, inputted, and analyzed data and statistics to create complex reports for decision-making in the ECR space- Prioritized Amazon's strict data handling policies to protect customer and proprietary information- Contributed to improving internal processes by auditing customer contacts, filing ticket reports, and planning events and meetings- Met monthly performance goals and job expectations

Huntington, West Virginia, United States

- Assisted customers with account and delivery issues as a Customer Service Representative (CSR) at Amazon- Communicated with customers via phone, email, and chat platforms- Met weekly, monthly, and quarterly performance goals based on established metrics- Adhered to Amazon's strict data handling policy to protect customer and proprietary information while verifying accounts- Provided support to colleagues by approving actions through chat messaging- Adapted quickly to high-stress situations and customer energy levels, with a primary focus on customer escalations and flagged accounts- Coached peers, ran meetings, and actively participated in on-site inclusion and diversity affinity groups

Ashland, Kentucky, United States

- Assisted customers in choosing and maintaining glasses as an eyewear specialist- Handled the point-of-sale system and oversaw sales transactions- Updated patient charts and records, scheduled appointments, and handled insurance verification and payment authorizations- Maintained the store and clinic area, filed paperwork, and processed appointment changes and transfers

Grayson, Kentucky, United States

- Addressed device and service-related issues for various accounts as a technical support specialist.- Earned Android and Apple support certifications and handled over 30 calls daily with personalized customer service.- Assisted customers with their accounts while meeting the company's performance goals and expectations.- Sorted through accounts, addressed billing concerns, and set up new services.- Met weekly, monthly, and quarterly performance goals based on established metrics.- Transferred calls to immediate managers when necessary and provided floor support for other representatives.- Utilized up to four systems simultaneously to perform customer service functions for each call.- Adapted quickly to high-stress situations and customer energy levels.- Used judgment to provide credits or complimentary services based on individual customer issues and account history.

Grayson, Kentucky, United States

- Provided customer assistance in all store departments as a Retail Associate- Helped customers with the checkout process and operated the point-of-sale system- Ensured accurate payment processing and merchandise ringing- Restocked products, set up displays, and end caps- Managed layaway orders, collected payments, and organized orders- Unloaded store shipments and updated pricing according to sales ads- Assisted footwear lead manager, organized stock, and maintained store cleanliness- Returned misplaced items to designated departments- Answered phone calls and customer inquiries about store items and layaway

Education record

High School Diploma