Dalton Smith Email & Phone Number

Norfolk, Virginia, United States

Promoted from Implementation Lead to Implementation Manager, responsible for the team tasked with implementing DX1 in dealerships across the United States.

Norfolk, Va

• Responsible for monitoring the set-up process leading up to the Go-Live of the DX1 Powersports DMS to ensure a smooth implementation of the SaaS software in various powersports (and equipment/boat) dealerships around the country, followed by on-site problem solving and training once they are initially using it.• DX1 is a Microsoft-platform application and website designed to handle virtually all aspects of dealership management; from service and parts sales, to major unit sales, to website upkeep, to accounting.• Also responsible for advising dealerships many times on best business practice using the software, and am often asked and am willing to advise on best business practice categorically. (I.E. “What do most dealerships do? Does that work? What would you recommend based off of what you have seen at other dealerships? I know this isn’t the same thing most dealerships do, but we do this… How would you think we could do this with your software?”)• One of my favorite things about this job is that no two dealerships are the same, which allows me to come up with innovative solutions every week. While the automotive industry is somewhat standardized in their processes, the powersports industry is nowhere near as consistent. This lends itself to seeing a variety of different processes and workflows that individual dealerships use, and additionally having to come up with solutions that allow them to keep some of said processes while still being able to use our system. It’s a different set of solutions every week for a different group of people who use a different workflow. If I can accomplish providing a solution to the customer and leaving them with a smile on their face, I consider it a job well done!

White, Georgia

Owner and operator at Troublemaker Farms. My wife does horse training, lessons, and shows. We also raise chickens and ducks, and I do tractor work on the side on weekends. We have rescue animals of our own, and foster horses for a local horse rescue.

• Work in Fixed Ops in dealerships, service specifically, implementing and training multiple DMS systems as well as lane applications as well as aiding with best business practices when necessary. I have trained CDK Service, Dispatch, and Service Edge as well as Dealertrack Service, Dispatch, and Service Pro.• CDK Service, Dispatch, and Service Edge.I first started when it was still ADP, and continued after the Dealer Services branch became CDK. On all of these applications I have served as the lead installer and was responsible for ensuring setups were all completed correctly, followed by managing a team of trainers to ensure that the installation was a success. All of the setups had to be completed autonomously, with the occasional assistance of support, directly followed by working as a team in a leadership position.• Dealertrack Service and DispatchI have participated in a few successful installs of both Service and Dispatch and assisted in training advisors and technicians.• Service ProFor the last half year or so, I trained advisors, technicians, and parts personnel on proper use of the system. I have also been responsible for training a couple of entire stores when there were multiple rooftops with only one lead installer. This required me to train all of the fixed ops personnel, update my lead regularly with information pertinent to the install, and consult them when changes needed to be made.

New and used vehicle sales.

Nw Georgia

• Provided homeowners with a permanent solution to their wildlife intrusion problems. Identified wildlife issues, sold solutions to issues, and personally provided the solution via exclusion or monthly service. In addition, I oversaw a monthly service pest control route covering the entirety of NW Georgia.• Organization was paramount for me to be able to provide premium service to both my regular pest control customers, as well as complete my duties of providing new services to new customers. I learned a great deal about sales and sales techniques, and was able to forge long-lasting, professional relationships with the vast majority of my clients, both new and established.

Bachelor of Science, University of Georgia, Athens, Georgia, August 2013Major: Biology Minor: PhilosophyMember National Society of Collegiate ScholarMarching Member University of Georgia Redcoat Band 2009 - 2011

• Provided quality customer service in the front end of the store either while working as a bagger or cashier. At the time of my tenure this Publix was one of the top-grossing stores in the region. • Develop my interpersonal skills and learned how to form semi-personal, professional relationships with my customers to ensure that they felt welcome, received the service they desired, and at the same time brightened my day as well.

Bachelor'S Degree, Biology, General

Bachelor Of Science (B.S.), Biology

Activities and Societies: Redcoat Marching Band: 2009-2011 UGA Cycling ClubIn addition, I have a minor in Philosophy.