Dalton Tom Email & Phone Number

Chandlersville, Oh, Us

Columbus, Ohio, United States

As an Account Coordinator at CoverMyMeds, I have played a pivotal role in facilitating the complex world of Prior Authorization. In this dynamic role, I've provided invaluable guidance to healthcare providers, pharmacies, and insurance plans, helping them navigate the intricacies of the prior authorization process. My responsibilities included steering specialized workflows to optimize the chances of prior authorization approvals, utilizing my deep understanding of the Prior Authorization landscape to overcome healthcare barriers. Using this knowledge I am able to complete followup on an average of 1,300+ patients per month. I've established seamless collaboration with key partners to ensure the expedited dispensing of patients' crucial medications and adeptly troubleshooted issues by working across various teams within the company. My strong business writing skills were put to use when I communicated prior authorization updates directly to clients, and I also took the initiative to provide daily project updates to my team. Additionally, I had the opportunity to enhance my skills by observing and collaborating with a mentor in running SQL queries, further contributing to my role's multifaceted nature. Overall, my one-year and five-month tenure in this position has been marked by dedication and expertise in supporting the efficient functioning of CoverMyMeds' Prior Authorization process.

Columbus, Ohio, United States

In my role as an Account Specialist at CoverMyMeds, I've played a pivotal role in the efficient functioning of our operations. Guiding Pharmacy and Plan Queue (PPQ) calls has been a key responsibility, where I've gathered essential status updates on prior authorization requests. This strategic support has allowed our Account Coordinators to focus their efforts on addressing the needs of healthcare providers. Additionally, I took the initiative to develop training resources for our Patient Services Account Specialists, contributing to the professional growth of our team. As a Core Values Mentor, I've been instrumental in nurturing a strong understanding of the CoverMyMeds culture and values among new hires. My commitment to personal development led me to participate in an internal SQL 101 class, gaining valuable insights into database management. I've also collaborated with the training team to enhance our understanding of the specialized software application, sharing my expertise to train the trainers effectively. One of my notable achievements includes significantly reducing one of our specialized queue numbers in our patient release system, from a staggering 10,000 to daily clearance, demonstrating my dedication to process improvement. On a daily basis, I've meticulously monitored the one of the queue's for my team to ensure its proper functioning and provided invaluable guidance to my peers in our training room, ensuring they are equipped with the correct next steps for moving patient keys forward in their workflow. My role as an Account Specialist at CoverMyMeds has been characterized by versatility, teamwork, and a relentless pursuit of operational excellence.

Athens, Ohio

While working for the Office of Instruction Innovation, I worked on internal projects for the university. I have collaborated with my leadership teams on many different training materials for staff and students alike. I create individualized training sessions for the different departments under Ohio Universities umbrella. For instance, I worked on the soon to be published Ohio Guide. The Ohio Guide is a printed booklet that I converted to an internet resource to make the information more accessible. I have also strengthened my skills related to photography, video, and audio. I have expanded my skills through working on live photo, camera, and audio shoots. Many of these projects are integrated into the training and orientation material that I have made for the university.

Athens, Ohio

While working for the Ohio University Learning Network I became comfortable in situations where I had no idea what was to come. I worked assisting professors in the classroom and my fellow operators. I got to help some professors in the traditional classroom setting and others in the college of business's Professional Master of Business Administration Program. These classes are were favorite because I got to work directly with professors running Adobe Connect and assisting students with technology issues. I got to serve the other operators by working at our help desk. Operators from all of Ohio Universities branch campuses called in with their technology issues. I had to communicate with the other operators to help fix their problems in real-time. This job is completely spontaneous, so I never knew what would happen next. This made me use my critical thinking skills to fix problems.

Athens, Ohio

I got to assist customers in finding housing for all lifestyles. I got to use my strong communication skills every day to help leads find housing solutions. I spent a lot of time getting to know potential residents and finding out what is important to them. Once I learned as much as I could, I would show them what all our property had to offer them and how it fits their needs. I also got to assist in the marketing of our property. This could have been as simple as actually going into Athens and talking to potential residents or as complex as helping think of new ways to get people on our property. I also got to be part of helping rebrand our property. Our entire office was working extremely hard to help change the brand perception of our property. We were trying to build a strong brand. We looked working to provide a quality living experience at a more affordable price than our competitors.

Zanesville, Ohio

During my time at Ohio University Zanesville's (OUZ) IT Department, I got to strengthen many different skills. I worked directly with students in our computer lab. Many students would come to the OUZ IT help desk with their technology issues and we would help them through their issues. I got first-hand customer service experience. I also got some to work doing actual technology work. This consisted of both hardware and software updating. I worked to do updates on technology so that things could run without issues. I also would be sent into classrooms to help fix technical issues that came up during classes.

Bachelor'S Degree, Marketing

Undecided, Communication Studies