Dalton Bowman Email & Phone Number

Houston, Tx, Us

-Spearhead cross-functional operations initiatives aligned with company OKRs to enhance customer satisfaction, drive business success, and foster technology adoption.-Directly manage Compass’s employees in the Houston Market, overseeing the Houston Agent Experience and Marketing teams.-Work closely with both regional and corporate leadership to drive key strategic decisions and ensure successful implementation of business-critical initiatives.-Continuously measure and improve operational metrics and KPIs, focusing on results and targets.-Lead initiatives to improve agent experience by evaluating the effectiveness of current practices and utilizing data-driven insights.-Ensure prompt and thorough resolution of incoming agent requests with a strong focus on customer service.-Manage operational budget, identify cost savings, and optimize the customer support model to scale effectively.-Collaborate with cross-functional teams (Sales, Workplace, Growth, Product, Real Estate) to enhance overall customer experience.

-Lead and develop team of Agent Experience Managers, Agent Experience Coordinators, and Floating Assistants as the focal point for driving agent satisfaction and efficiency-Evaluate key areas of responsibility and identify/implement operational improvements-Plan and execute strategic plans to educate, engage, and retain agents-Spearhead initiatives to improve the experiences of agents-Advise senior leadership on agent and organizational needs-Partner with Product, Marketing, and Management teams to drive innovation and launch new services/tools

-Working closely with Regional Operations Director to oversee admissions teams across 7 locations (Houston, Dallas, San Antonio, Austin, Minneapolis, NYC, Arlington)-Co-led company-wide admissions/financial aid/sales training

Houston, Texas Area

-Responsible for pursuing, touring, and enrolling Aveda Institute Students.-Carry out information tours and interviews with potential students.-Ensure students are qualified through Admissions criteria.-Maintain accurate spreadsheets of upcoming class starts and report on a weekly basis to project class start size.-Partner with Financial Aid for students in the application process.-Complete, file, and maintain all necessary documentation in the student's file.-Work with students to overcome obstacles before enrollment.-Send out acceptance/denial letters.-Plan and execute campus events, outside recruitment programs, and mixers.

-Worked extensively on developing operational aspect of the business including stock management, financial audits, and operational trainings with the team.-Assisted with recruiting, interviewing, hiring, and training entire new store staff as well as additional team members as the store grew.-Named Most Important Person in the region-Consistently maintained strong sales and met and exceeded all KPIs-Worked on continuous development of entire team including sales members and fellow managers-Acting Visual Manager responsible for all Commercial Reporting as well as constant communication with regional VM

Houston, Texas Area

-Supervised entire sales team as Manager on Duty during openings/closing and peak business times-Consistently maintained high sales performance and constantly exceeded KPI expectations-Led many training and development sessions with sales team and management-Maintained responsibilities as Men's Department Specialist prior to promotion

-Managed a 30% increase in Menswear volume, exceeding established budget goals. -In charge of building, maintaining ,and recording successes of Men’s Department and Tailoring. -Liaison between national tailoring manager and store staff. -Partner with Back of House to ensure consistent product requests and deliveries. -Execute Men’s Department floor sets and partner with Visual Manager to make business-driven decisions. -In charge of learning and development of associates, both in store and stores across the region, in regards to menswear and tailoring. -Provide trainings for different stores in region. Attend workshops with other specialists for personal development. -Track weekly, monthly, and yearly sales and associate’s personal successes and opportunities.-Conduct sales floor walkthroughs with in store team and corporate visitors.

-In charge of interviewing, hiring and training new and existing staff.-Participated in the interviewing, hiring, and training of an entire new store staff (100+). -In charge of opening/closing the store and ensuring accurate time keeping and management of payroll. -Operations Team Leader in charge of dealing with all associate development and discipline. Manager on Duty responsibilities. -Deliver recognitions, opportunities, reviews, and development plans to associates.

Bachelor Of Arts - Ba

Activities and Societies: President's List Dean's List Honors Graduate

Associate Of Arts (A.A.)

Activities and Societies: Phi Theta Kappa