Dalton Crabtree Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, Us

Baldwin Group School of Risk Management and InsuranceCourses taught:Introduction to Risk Management Introduction to Insurance

Tampa, Florida, Us

Supporting USF Muma College of Business and USF College of Education (Cybersecurity Education)

Hartford, Ct, Us

Professional duties above my responsibilities in Commercial Equipment Breakdown include:• Development. interpretation, claims management, and strategic placement of commercial and personal direct and reinsured personal and commercial cyber insurance products.• Personal and Commercial lines incident response and product development to align market trends with risk mitigation, management; and response products, services, and partnership promotion. • Analytics of key performance indicators to determine areas for improvement, implement change initiatives, and forecast short, medium, and long-term performance of the team and all individual adjusters.• Engagement of internal and external stakeholders for specific and business-unit level claims, product, and underwriting matters. Stakeholders often involve legal representatives, senior leaders, and key decision-makers. Professional development and engagement beyond my experience in Commercial Equipment Breakdown:• Client Company and strategic partner lesion for marketing, claims strategy, and product development efforts. • Corporate representative within the Hartford United Way Emerging Leaders Society. • 30(b)(6) deposition corporate character witness• Strategic alignment of tuition assistance program to include change management certification programs available to domestic and international Munich Re employees.

Hartford, Ct, Us

During my time as Director of Commercial Equipment Breakdown claims I consistently exceeded key performance indicators and influenced positive change across the Munich Re America companies. By following Servant Leadership frameworks, I guided my team to the first place position in consecutive years on the Commercial Equipment Breakdown scorecard composed on nine total teams. My team of Commercial Adjusters met if not exceeded each of the following:• Inventory management with a focus on minimizing open aging to ensure prompt, accurate, and satisfactory service was provided. • Engagement of internal and external stakeholder for specific and business-unit level claims, product, and underwriting matters. Stakeholders often involve legal representatives, senior leaders, and key decision makers. • Voice of the Customer (CSAT) response rate nearly ten points above the collective group. 95% CSAT score. • Quality Assurance scores marked above average both within the Commercial unit and all other claim units.• Utilization of inspection services model by executing an average of 50% Virtual Inspections each month. • Development and delivery of training material for newly hired adjusters and managers as well as various presentations to existing adjusters and managers.

Hartford, Ct, Us

I began my career at HSB as a Claims Adjuster who was responsible for the accurate and efficient investigation, adjudication, and handling of Commercial Reinsurance and Direct Issue claims. This included communication and collaboration between multiple internal and external partners and clients. Projects Included:• Contributing to modification to Damage and Loss Assessment process.• Contributing and delivering training relative to desk/time management, efficiency, and best practices. • Proposal for front-line employee career development assignments and additional multi-functional interactions. Initiatives, accomplishments, and assignments included: • Maintenance a Closing Ratio of 100%+ on a monthly basis.• 1 of 4 Adjusters chosen to handle HSB Direct Write claims.• Exclusive handling of medium complexity Coronavirus Pandemic losses.• Improving and delivery of new hire training.

Tampa, Fl, Us

Saginaw, Mi, Us

Adjunct professor lesson planning and teaching 100-300 level classes. - Teach undergraduate courses in Finance, Risk Management/Insurnace, and Management.- Develop course materials such as syllabi, lecture notes, and assessments.- Engage students through active learning strategies, including class discussions, group projects, and hands-on activities.- Provide timely feedback to students on assignments and exams.- Meet with students outside of class to provide additional support and guidance.- Participate in departmental and university activities, including employer networking, professional development opportunities, and committees.- Utilization of Canvas for course management and MS Team and other various tools to facilitate in-person and online learning

Lansing, Mi, Us

As an Account Manager, my main goals and motivators are networking in order to acquire new personal and commercial business for the Agency, and assisting clients with insurance needs and education. Sales conversations focused on small business owners, medium to large business executives, and individual insurance needs of these businesspeople. As an Implementation Specialist, my role in the project team was to assist in implementing Customer Relationship Manager software in local agent offices and training staff on utilization and efficiency of the software.

Charlotte, North Carolina, Us

I was the Vice President of the BNI GLB Revenue Generators Chapter. By building professionals relationships through one motto, “Givers Gain.” I am responsible for reporting and monitoring the operations of the Chapter to the Leadership Team, Members, and BNI Michigan Directors. I also oversee the Membership Committee to acquire new members, monitor the membership of current members, and set Chapter bylaws.

I managed three retail locations with twelve sales representatives within Bay City and Saginaw Michigan.With a focus on customer engagement and relationship management, I coached sales representatives on sales methods for wireless technology and accessories. I also reported these performances to the owner, and met with him monthly to develop sales goals and strategy. My stores reported the first Sprint Northern Region manager to obtain a 100% score on a Corporate audit. Key duties included carrier and vendor relationship management, local business networking and event planning, and periodic reporting and meetings with key leaders from the three largest cellphone manufacturers.

Midland, Michigan, Us

Doctor Of Business Administration - Dba, Risk Management And Insurance

Master Of Science - Ms, Insurance Management

Bachelor Of Business Administration - Bba, Finance

Transfer Credit, Business Administration And Management, General