Dalton Evans Email & Phone Number

Youngstown, OH, US

Remote

- Assist clients with software configurations and requests- Solve problems and escalate client concerns through Zendesk- Onboard clients to our softwares- Build relationships with clients

· Critical thinking in relation to data research. · Proficiency in multiple software’s (zoom, outlook, Excel, word, etc.)· Demonstrates knowledge of financial processes, account policies controls, & internal streams. · Possesses strong organizational and prioritizing skills. · Investigates data continuously to find offsets, undetermined charges, invalid.

• Handle multiple accounts inbound calls with an array of assistance/tasks needed.
• Process credit cards, credit/debit rebills, and invoices for customers.
• Connect with clients through QBR’s to ensure expectations are being met. As well as ensuring any desired advancements are handled promptly.
• Utilize multiple applications daily (Teams, Excel, folders, Outlook, Zoom, Tecsys, etc.).
• Manipulating the data of orders that came through our error queue to reflect the updated account information for the orders – resolving the orders to fall out of our error queue.
• Process / manipulate numerous account orders (manually keyed, EDI, international, etc.).

Murfreesboro, Tennessee, United States

• Write, edit, and publish content to share on all company brand’s social media profiles and partner channels. Also being a trusted advisor by monitoring brand-related mentions on all social platforms.
• Analyze trends to provide the most relatable information for our posts in efforts to catch the public eye.
• Communicate with interested customers via social media outlets to seek out their wants
• Tripled Brohalla’s Instagram following and increased their Meta reach by 30% within the first 6 months of developing a success plan.

• Processed cash and checks into our banking software to ensure accounts were correct.
• Trained new hires in our inventory processes using our inventory software.
• Swiftly and successfully resolved conflict.
• Supervised employees to ensure tasks were completed.
• Mastering an ESL system to survey & maintain the proper labeling & counts for inventory.
• Built relationships with numerous customers for continuous personable conversations.

Associate'S Degree, Accounting And Business/Management, 3.9

Activities and Societies: Member of Phi Theta Kappa honor society, invited to the International Scholar Laureate Program, multiple.

High School Diploma, 3.9

Activities and Societies: National Beta society, Entrepreneur of the Year, top 15 in the class of 2018, TN Promise scholarship, and many.

Education record