Dalton Hogan Email and Phone Number
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Dalton Hogan personal email
Senior Service Desk/Client Systems Technician with over 20 years of experience across multiple technology platforms and industries. A specialist with vision to proactively identify and eliminate potential problems, keeping IT running smoothly. A leader by example who motivates peers to produce superior results in both individuals and the IT Department. A subject matter expert who exemplifies commitment, passion and can-do attitude in response to any customer need and consistently delivers results quickly minimizing downtime. A consistent, results-driven technician with understanding of critical technical drivers and an intuitive strategist and analyst, who quickly reads situations, identifies issues and involves the right resources to implement solutions/resolutions.TECHNICAL EXPERTISE• HP Service Center • Remedy • Avaya CMS Supervisor • ShoreTel Call Manager Communicator • Kronos• MS Windows • MS Active Directory • MS Exchange • MS Office Professional • MS Excel (Pivot Tables)• Identity Management • Imaging New Client Devices using Light Touch Installations via MDT• Create/Test Application Packages in Novell Zenworks (ZCM)HIGHLIGHTED AREAS OF COMPETENCIES / EXPERTISE Call-Center Management • Help Desk Management • Basic Understanding of Active Directory • Basic Network Troubleshooting Skills • Effective Troubleshooting Techniques • Building/Configuring User Workstations/Laptops • Enterprise-Wide Application Support/Client Deployment • Software Instruction • Clear and Concise Documentation • Commitment to Quality Service • Attention to Detail • Self-Motivated • Quick Learner • Easily Adapts to Change
Infosys Public Services
View- Website:
- infosyspublicservices.com
- Employees:
- 1208
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Information Technology And Services ProfessionalInfosys Public Services Aug 2022 - Present
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It Client Service TechnicianSavaseniorcare Administrative Services Llc Mar 2020 - Sep 2022Houston, Texas, United StatesTroubleshoot and repair computer systems, hardware, peripherals. Perform basic systems administrator role as well as assist with day-to-day administration, maintenance and operational support of policy enforcement, compliance status, configuration, and security of the client environment.• Level 2 and some Level 3 technical support for internal customers responding to service tickets and requests for client systems support• Document, upgrade or replace hardware and software… Show more Troubleshoot and repair computer systems, hardware, peripherals. Perform basic systems administrator role as well as assist with day-to-day administration, maintenance and operational support of policy enforcement, compliance status, configuration, and security of the client environment.• Level 2 and some Level 3 technical support for internal customers responding to service tickets and requests for client systems support• Document, upgrade or replace hardware and software systems as needed• Break/Fix and repairs of Lenovo laptops and HP desktops• Provision new hardware to new employees, conduct system upgrades • Deskside support in home office• Maintain services levels in accordance with SLA’s and inform management when SLA’s are in jeopardy• Ensure issue resolution as advocate for customer when issues are escalated• Testing and deployment of new applications and systems Show less -
It Service Desk Analyst/Itcs ProvisioningSavaseniorcare Dec 2014 - Mar 2020Houston, Tx.Receive and resolve technology-related inquiries and help requests from SavaSeniorCare Administrative Services employees regarding the use of all technology including computer hardware, cabling, software, and telecom equipment with goal of resolving problems on first contact for all company software applications including MS Windows, PeopleSoft and enterprise-wide applications• Provide technical and application support for all company software applications• Network security… Show more Receive and resolve technology-related inquiries and help requests from SavaSeniorCare Administrative Services employees regarding the use of all technology including computer hardware, cabling, software, and telecom equipment with goal of resolving problems on first contact for all company software applications including MS Windows, PeopleSoft and enterprise-wide applications• Provide technical and application support for all company software applications• Network security administration for MS Active Directory, Novell\Mpan\iManager, Novell Zen Works Control Center, Identity Management and AT&T (work with vendor for conference lines)• Application security administration for facility and regional applications: DSSI/Oasis, MyInnerview, Curaspan, Novant Link, SSI ClaimSmart Suite, PeopleSoft, LTC TrendTracker Show less
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Customer Service ManagerPro Maxima Ltd Aug 2013 - Jun 2014Houston, Texas AreaResponsible for all areas and staff of the customer service department ensuring customer requests, needs and complaints are met accurately, timely and professionally. This position reports directly to the General Manager and works closely with the Sales and Parts departments for a seamless customer experience for new sales and installations as well as warranty service and parts needs.
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Support Services ManagerThe Mattress Firm 2010 - Aug 2013Houston, TxResponsible for upholding a standard service level agreement and support lifecycle that governs ticket resolution, escalation and communication processes to ensure the highest quality of assistance to business partners. Align the support team with department goals to provide superior customer service and proactively decrease call volume through root-cause fixes. Manages Function within Parameters of Approved Operating Budget with focus on contract labor. Manages teams up to 14 (including… Show more Responsible for upholding a standard service level agreement and support lifecycle that governs ticket resolution, escalation and communication processes to ensure the highest quality of assistance to business partners. Align the support team with department goals to provide superior customer service and proactively decrease call volume through root-cause fixes. Manages Function within Parameters of Approved Operating Budget with focus on contract labor. Manages teams up to 14 (including contractors) - utilizing a budget of $50K for contractors. Help desk support for 1,150 stores nationwide and supporting over 2,500 users, 7 days a week from 7 am to 10:30 pm. Manages change control approval process during the implementation phase of projects. Show less -
Service Desk SupervisorChristus Health Information Management 2002 - 2009Houston, TxResponsible for 21 full time help desk associates and 2 leads in a 24 x 7 x 365 technical service desk department servicing 10,000 users. Managed timely and accurate resolution of all technical incidents and issues pertaining to applications, outages, user administration, network and hardware/peripherals for both internal and external customers; providing first point of contact for all issues requiring escalation. Accountable for a $750K budget for salaries, equipment and miscellaneous… Show more Responsible for 21 full time help desk associates and 2 leads in a 24 x 7 x 365 technical service desk department servicing 10,000 users. Managed timely and accurate resolution of all technical incidents and issues pertaining to applications, outages, user administration, network and hardware/peripherals for both internal and external customers; providing first point of contact for all issues requiring escalation. Accountable for a $750K budget for salaries, equipment and miscellaneous department technical purchases. Show less -
Hardware Deployment Poc / ManagerEnron Networks, Llp / Enron Corporation 1999 - 2002Houston, TxResponsible for a team of 10 accountable for resolving all customers’ escalated issues for a user base of 8000.• Managed consistently improved relations and communications with internal Enron teams.• Configured and deployed all personal computer hardware.• Consistently met or exceeded service level turnaround time of 24 hours.• Exceeded managements projected timelines for hardware configuration turnaround times.• Responsible for managing the Help Desk 2000 modeled call… Show more Responsible for a team of 10 accountable for resolving all customers’ escalated issues for a user base of 8000.• Managed consistently improved relations and communications with internal Enron teams.• Configured and deployed all personal computer hardware.• Consistently met or exceeded service level turnaround time of 24 hours.• Exceeded managements projected timelines for hardware configuration turnaround times.• Responsible for managing the Help Desk 2000 modeled call center where Service Level Agreements required an 80% first call resolution: logging calls, issues and request via the Remedy tracking system. Show less
Dalton Hogan Skills
Dalton Hogan Education Details
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Criminal Justice And Corrections
Frequently Asked Questions about Dalton Hogan
What company does Dalton Hogan work for?
Dalton Hogan works for Infosys Public Services
What is Dalton Hogan's role at the current company?
Dalton Hogan's current role is Client Systems Technician at SavaSeniorCare Administrative Services LLC.
What is Dalton Hogan's email address?
Dalton Hogan's email address is dh****@****bal.net
What schools did Dalton Hogan attend?
Dalton Hogan attended University Of Houston.
What skills is Dalton Hogan known for?
Dalton Hogan has skills like Active Directory, Software Documentation, Help Desk Support, Troubleshooting, Customer Service, Process Improvement, Leadership, Disaster Recovery, Hardware, Sharepoint, Project Management, Microsoft Exchange.
Who are Dalton Hogan's colleagues?
Dalton Hogan's colleagues are Kavita Kanchan, Makhan Singh Solanki, Tara Smokrovich, Subramanyam T, Chandra Amin, Sangeetha Shanmugam, Manisha Choudhary.
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Dalton Hogan
Marine Corps Veteran | Teacher | Coach | Mentor | Supervisor | Knowledgeable | Driven | Charismatic | Team Oriented | Levelheaded |Brighton, Co -
1dana-petroleum.com -
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