Dalton King Email & Phone Number

London, On, Ca

London, Ontario, Canada

- Manage the repair room operations, overseeing ongoing repairs and coordinating the efforts of technicians to ensure timely and quality service.- Lead a team of repair specialists, providing feedback and guidance to foster professional growth and maintain high standards of performance.- Repair and strengthen customer relationships by addressing concerns empathetically and ensuring transparent communication throughout the repair process.- Report critical insights and feedback to… Show more - Manage the repair room operations, overseeing ongoing repairs and coordinating the efforts of technicians to ensure timely and quality service.- Lead a team of repair specialists, providing feedback and guidance to foster professional growth and maintain high standards of performance.- Repair and strengthen customer relationships by addressing concerns empathetically and ensuring transparent communication throughout the repair process.- Report critical insights and feedback to management, facilitating data-driven decisions and process improvements in the repair workflow.- Position and navigate difficult conversations, driving progress on essential repairs and addressing challenges proactively with both the team and management.- Provide mentorship and support, listening to team feedback and implementing constructive strategies for improved efficiency and morale.- Ensure adherence to Apple’s pro-level standards, maintaining excellence in repair quality, customer service, and operational procedures.- Act as a liaison between the repair team and management, ensuring clear communication and timely assistance to uphold Apple’s commitment to superior customer service. Show less

London, Ontario, Canada

- Streamlined operational processes to support personalized customer experiences, enhancing both efficiency and service quality.- Oversaw inventory management to ensure optimal product availability, aligning stock levels with tailored customer needs.- Promoted and implemented a tailored customer journey, integrating Apple products and services for an enhanced shopping experience.- Managed daily operational tasks, including shipment processing and product flow, to maintain seamless… Show more - Streamlined operational processes to support personalized customer experiences, enhancing both efficiency and service quality.- Oversaw inventory management to ensure optimal product availability, aligning stock levels with tailored customer needs.- Promoted and implemented a tailored customer journey, integrating Apple products and services for an enhanced shopping experience.- Managed daily operational tasks, including shipment processing and product flow, to maintain seamless store functionality.- Led and trained the operations team to adapt to customer-centric strategies, aligning day-to-day functions with high-touch service goals.- Collaborated with sales and technical teams to synchronize operational support and front-end customer engagement.- Developed and executed process improvements for order fulfillment and in-store pickups, contributing to a smooth and personalized customer experience.- Achieved key performance metrics by fostering an operations team that prioritized customized customer engagement and satisfaction. Show less

London, Ontario, Canada

- Promoting products and services based on customer needs, meeting set targets by management, and consistently exceeding Apple standards for sales and NPS scores.- Fostering relationships with team members from different areas of the company to ensure the best possible experience for customers; including coordinating and providing feedback to all levels of management, operations, and genius bar teams to consistently meet consumer needs, and offer a seamless/ exceptional quality of… Show more - Promoting products and services based on customer needs, meeting set targets by management, and consistently exceeding Apple standards for sales and NPS scores.- Fostering relationships with team members from different areas of the company to ensure the best possible experience for customers; including coordinating and providing feedback to all levels of management, operations, and genius bar teams to consistently meet consumer needs, and offer a seamless/ exceptional quality of service.- Facilitating personalized solutions for each customer based on their specific set of needs and required uses for their devices, whilst engaging the customer to utilize other Apple services. Show less

London, Ontario, Canada

Real-Estate and Small Business Photography & Videography. Graphic design and advertising. Technology consulting.

London, Ontario, Canada

- Analyzed the current Canadian healthcare technical architecture and compared to best practice examples (Estonia, Austria, New Zealand etc.).- Ideated improvements to the current system, by researching current gaps in healthcare needs of Ontarians. - Developed a 25-year implementation roadmap of a new technical architecture for Ontario healthcare.

Toronto, Ontario, Canada

Created a new approach to attract employees, by implementing new hiring strategies and processes such as gamification and a new program to engage and retain existing employees (part of winning team for this project).

Toronto, Ontario, Canada

Strategized with SickKids Hospital to assess the patient and family experience and conceive solutions that prepare the facilities for the future of health care; established immersive experience rooms, cohort spaces, and integrated deep personalization into day-to-day operations.

London, Ontario, Canada

My team focussed on three key challenges in improving the client experience; touchpoints, technology, and internal alignment. Recognizing the importance of a personalized experience for clients in insurance and the need for 24/7 assistance, we harnessed the power of AI, Machine Learning, IoT, and Real Time Language Processing to create a personalized action plan. Our vision was to custom tailor solutions that create an unmatched client experience in the insurance space, while ensuring… Show more My team focussed on three key challenges in improving the client experience; touchpoints, technology, and internal alignment. Recognizing the importance of a personalized experience for clients in insurance and the need for 24/7 assistance, we harnessed the power of AI, Machine Learning, IoT, and Real Time Language Processing to create a personalized action plan. Our vision was to custom tailor solutions that create an unmatched client experience in the insurance space, while ensuring each idea presented could be easily implemented and upgraded in the future. Through incorporating AI, Machine Learning and Real Time Language Processing, we were able to create purposeful solutions that eliminated language barriers and educational gaps between insurance provider and the clients they serve. Show less

London, Ontario, Canada

- Co-managing a hand selected group of students, tasked with creating promotional materials for FIMSSC events.- Coordinating weekly meetings and managing timelines of different events to ensure promotions are created and published in a timely manner. - Working closely with the communications portfolio on new ideas to ensure the best FIMS experience for all students.

London, Ontario, Canada

The Street Team is a marketing force linked with the FIMSSC, responsible for advertising and promoting all things FIMS. From social events to info sessions, this team of hand-selected culture and media-savvy individuals use their creativity to get the word out on the street. The Street Team seamlessly braids traditional advertising, current technique, and eye-catching media in order to deliver influential content that makes waves.- Worked collaboratively with a group of like-minded… Show more The Street Team is a marketing force linked with the FIMSSC, responsible for advertising and promoting all things FIMS. From social events to info sessions, this team of hand-selected culture and media-savvy individuals use their creativity to get the word out on the street. The Street Team seamlessly braids traditional advertising, current technique, and eye-catching media in order to deliver influential content that makes waves.- Worked collaboratively with a group of like-minded students creating promotional materials for FIMSSC events. Show less

London, Ontario, Canada

LAMP (Leadership and Academic Mentorship Program) is a university-run group lead by upper year students, designed to help others make connections with other students, have a student mentor, learn about Western's services, and build lasting friendships.- Operating as a mentor and resource for a group of second year students enrolled in the MIT program by ensuring academic success and mental wellness throughout their time at WesternU.- Acting as a support system to minimize student… Show more LAMP (Leadership and Academic Mentorship Program) is a university-run group lead by upper year students, designed to help others make connections with other students, have a student mentor, learn about Western's services, and build lasting friendships.- Operating as a mentor and resource for a group of second year students enrolled in the MIT program by ensuring academic success and mental wellness throughout their time at WesternU.- Acting as a support system to minimize student anxiety and provide direction to mentees towards various academic resources when they need extra help, whilst maintaining a professional relationship with them.- Attending bi-weekly meetings with other LAMP 2.0 Mentors to discuss future events and current progress. Show less

Master Of Science - Msc, Digital Management

Bachelor’S Of Arts (B.A), Media, Information And, Technoculture (Mit)

Activities and Societies: FIMS Street Team Dean’s List Honour's Student