Unemployment Insurance Administrative & Operations Support Department

Wrote and edited email-marketing content, conference presentations, interview responses, and video scripts for producing and promoting an online course. Additional hats: small-business advisor, social media consultant, DEI researcher, product designer, administrative assistant, rate negotiator, accountant. Client industries: agriculture, entertainment, finance, HR, medical, pharmaceuticals.

Researched websites and called agents to update Hawaii travel guide for next year’s edition.

Wrote and edited branded-website and multi-channel content for eleven chains spanning six continents. Overhauled content when brand voices were updated. Identified gaps and suggested new content. Provided feedback on other writers’ copy. Detected plagiarism in submissions and initiated division-wide preventive changes. Improved cultural sensitivity in outdated and offensive verbiage. Collaborated with teammates on copy and settings in WordPress and Valhalla CMS. Prioritized complex tasks based on deadlines and workflows. Started as contractor; became remote full-timer after 6 months. Criteria: accuracy, creativity, grammar, SEO, translations.

Wrote and edited branded-website and multi-channel content for eleven chains spanning six continents. Overhauled content when brand voices were updated. Identified gaps and suggested new content. Provided feedback on other writers’ copy. Detected plagiarism in submissions and initiated division-wide preventive changes. Improved cultural sensitivity in outdated and offensive verbiage. Collaborated with teammates on copy and settings in WordPress and Valhalla CMS. Prioritized complex tasks based on deadlines and workflows. Started as contractor; became remote full-timer after 6 months. Criteria: accuracy, creativity, grammar, SEO, translations.

Concepted and wrote digital advertising content for websites, emails, banners, and media players. B2C campaigns included high-net-worth individuals (HNWI); B2B work targeted small and medium businesses (SMB). Collaborated with art directors, UX, development, production, and account managers in Jira and Confluence. Brands: Chase, Dell, JCPenney, Universal Studios.

Concepted and wrote digital advertising content for websites, emails, banners, and media players. B2C campaigns included high-net-worth individuals (HNWI); B2B work targeted small and medium businesses (SMB). Collaborated with art directors, UX, development, production, and account managers in Jira and Confluence. Brands: Chase, Dell, JCPenney, Universal Studios.

Edited staff and wire articles to improve accuracy, clarity, readability, and style. Wrote headlines for and designed layouts of news, movies, features, opinion, business, and sports sections in QuarkXPress. Proofread and critiqued other editors’ pages. Adjusted photos and infographics in Photoshop and Illustrator. Met strict nightly deadlines.