Responsible for the Service Delivery of the Transportation Suite in Blue Yonder. Managing the Cloud Professional Services Team, Cloud Onboarding Operations Team and also the Cloud Operate Team Enabling and Implementing the Suite and providing remote Help Desk service and monitoring for customers in USA and other global customers once the customer goes Live with the Solution. Engaging with Infrastructure team for configuration and deployment of new versions and Technologies as needed.

Responsible for the Service Delivery of the Transportation Suite in Blue Yonder. Managing the Cloud Professional Services Team, Cloud Onboarding Operations Team and also the Cloud Operate Team Enabling and Implementing the Suite and providing remote Help Desk service and monitoring for customers in USA and other global customers once the customer goes Live with the Solution. Engaging with Infrastructure team for configuration and deployment of new versions and Technologies as needed.

Experience Managing the Cloud Services Operations Team providing remote Help Desk service and monitoring for customers in USA mainly and other global customers. Services provided between different Offices. Managing Remote Offices for 24 x 7 service.Optimization of Processes in order to reduce the backlog of the team.Engaging with Infraestructure team for configuration and deployment of new versions and Technologies.Managed an Stabilization Project of our Customers during times of changes and new releases.Running and designing reports that would tell me areas of opportunities where the team can improve.Implementation of CRM configuration for Cloud Services Department.Involved in Managing a Data Center migration.Managed the SOC1 and SOC2 Regulations and Compliances project with the Auditors.Trainings: Microsoft Azure Architecture - Getting StartedJEM Methodology for PMs.

Manager for Epicor Managed Services Operations Team providing remote Help Desk service and monitoring for customers in USA mainly and other global customers. The services is shared with 2 additional EMS offices in Slovakia and Malaysia for 24 x 7 service.Optimization of Processes in order to reduce the backlog of the team.Engaging with Infraestructure team for configuration and deployment of new versions.Part of the Stabilization Project of our Customers during times of changes and new releases.Running and designing reports that would tell me areas of opportunities where the team can improve.Continued Monitoring of the Support Department as a Technical Support Manager.

Expertise in managing a group of technical support consultants for an International major business software solutions provider.Experience assisting customers, and giving internal Technical support for several departments within the company.Hold conferences with customers in order to address their needs in a faster and efficient way.Make sure the team meets their Goals for the year establishing them and planning their duties according to their role.Always encourage the analysts to continue improving their skills and knowledge.Run the statistics of the team to control where they can improve and what needs to be addressed in order to improve it.Make sure the customers always feel backed up by the Support team and always involved in the solution that will be deployed.Manage and make sure the most experienced analyst will be available when needed depending on the needs of the customer.

Expertise in managing a group of technical support consultants for an International major business software solutions provider.Experience assisting customers, and giving internal Technical support for several departments within the company.

Managed a team of Analysts, providing support to external customer and internal Staff.

Provided Technical support to the ERP, talking to customers and making sure all their needs were fullfilled.

Provided Support to GE Asia AirCraft, taking care of Financial Procedures and making sure there were no errors.

Oracle Reports Developer

.Net Developer, Technical Support Specialist