Experience Managing the Cloud Services Operations Team providing remote Help Desk service and monitoring for customers in USA mainly and other global customers. Services provided between different Offices. Managing Remote Offices for 24 x 7 service.Optimization of Processes in order to reduce the backlog of the team.Engaging with Infraestructure team for configuration and deployment of new versions and Technologies.Managed an Stabilization Project of our Customers during times of changes and new releases.Running and designing reports that would tell me areas of opportunities where the team can improve.Implementation of CRM configuration for Cloud Services Department.Involved in Managing a Data Center migration.Managed the SOC1 and SOC2 Regulations and Compliances project with the Auditors.
Listed skills include Databases, Networking, Customer Service, Erp, and 29 others.