Assistant Community Manager
Current• Work on community initiatives designed to develop connections between members, including in-person interaction, events, electronic and print communications• Solve member related issues to ensure a cohesive community• Occasionally assist with building operations and maintenance to ensure the highest level of member experience• Generate leads and conduct tours to execute on sales strategy and work towards/maintain 100% building occupancy• Provide weekly and monthly reports that outline the progress of the building and community• Develop and implement strategies for reaching out to local organizations and attending networking events to promote Common Ground’s community and identify and recruit potential members• Develop and implement strategies for identifying businesses that could potentially benefit from Common Ground’s services• Develop relationships with current and former members to generate business by reducing churn and exploring members’ business networks for new members• Work with Community Manager and sales teams to create scalable processes for business development• Proactively gather data on members’ business objectives and identify both Common Ground and member services that could help members achieve their objectives• Seek opportunities to engage members to discover and discuss members’ objectives, i.e. use member service request as an opportunity to learn more about a member, the member’s business and any other needs member may have• Plan and supervise educational, professional and personal development events based on members’ needs and requests• Supervise in-building events for compliance with house rules and intercede or escalate issues as they arise• Design and formulate rules, guidelines and best practices for the community with goal of optimizing member experience• Make recommendations regarding best practices, including but not limited to: community management, sales, events, training, and member experience to Community Manager