• Perform basic CRUD operations on the MongoDB database.• Monitor database performance metrics under supervision to ensure efficient operations.• Follow established backup procedures to support data safety and recovery.• Check logs for common errors and report slow-running queries.• Managed partner operations to support internal lead generation efforts and business processes.• Managed a team of 150+ internal users and 500+ customers remotely, ensuring consistent service and… Show more • Perform basic CRUD operations on the MongoDB database.• Monitor database performance metrics under supervision to ensure efficient operations.• Follow established backup procedures to support data safety and recovery.• Check logs for common errors and report slow-running queries.• Managed partner operations to support internal lead generation efforts and business processes.• Managed a team of 150+ internal users and 500+ customers remotely, ensuring consistent service and support.• Created daily reports and contributed to the management and optimization of lead generation business operations. Show less

• Led a team of 10+ members to provide incident support across 60,000+ fuelling stations nationwide, ensuring timely resolution and efficient service delivery.• Monitored team performance and productivity, tracking daily incidents and generating high-level reports for follow-up and analysis.• Executed SQL queries to retrieve and update information for specific outlets, facilitating accurate data management and timely price updates.• Utilized SQL to update pricing data and other… Show more • Led a team of 10+ members to provide incident support across 60,000+ fuelling stations nationwide, ensuring timely resolution and efficient service delivery.• Monitored team performance and productivity, tracking daily incidents and generating high-level reports for follow-up and analysis.• Executed SQL queries to retrieve and update information for specific outlets, facilitating accurate data management and timely price updates.• Utilized SQL to update pricing data and other essential information across databases, supporting business needs and operational consistency.• Extracted data from databases to generate daily reports, offering critical insights for various business applications.• Collaborated with the marketing team by providing data for campaigns, contributing to targeted and effective marketing strategies.• Supported all applications within the organization, conducting root cause analysis and delivering comprehensive reports to prevent recurrence of issues. Show less

• Ensured seamless technical support for live applications used by Reliance petroleum locations nationwide, promptly addressing incidents and requests to maintain uninterrupted 24x7 system operations.• Provided expert technical solutions or routed issues to relevant teams, ensuring efficient resolution and minimized downtime.• Regularly updated petroleum location pricing to reflect current data, supporting accurate and up-to-date information across sites.• Generated fleet management… Show more • Ensured seamless technical support for live applications used by Reliance petroleum locations nationwide, promptly addressing incidents and requests to maintain uninterrupted 24x7 system operations.• Provided expert technical solutions or routed issues to relevant teams, ensuring efficient resolution and minimized downtime.• Regularly updated petroleum location pricing to reflect current data, supporting accurate and up-to-date information across sites.• Generated fleet management reports using SQL, offering insights to optimize fleet operations and improve business decision-making.• Compiled daily performance and productivity reports, diligently tracking and following up on previous incidents to enhance operational efficiency and business productivity. Show less