Dalya Sam Email & Phone Number

Daily enforcement on infringement contents. Provide comprehensive support for the global client base and services team. Monitor and respond to client support emails in a timely manner. Practice daily enforcement on infringement videos. Manage content meta-data. Prepare weekly and monthly client based reports.• Analyze videos and take appropriate action based on rules of engagement.• Support Account Managers on client calls, resulting in maintaining high-level of service.• Data analysis, analyze all client-based reports to ensure accuracy. Performed client-side data validation and integrity activities.• YouTube CMS, Facebook Rights Manager tool and fingerprint meta-data management.• Monitor copyright email responses and follow-up based on response.(monitor end user

• Help in discovery of new sites/methodology, research for the purposes of anti-piracy.• Manual review of videos in the system (Vobile VideoTracker)- Classify video as Infringing or No Action. • Handle whitelist request received from the customers • Maintain fingerprints

Assisted various customers in merchandise selection, resulting in high-level of customer satisfaction. - Provided above-and-beyond level of customer service, through professional selling.- Maintained and promoted merchandising standards across the store.

Bachelor Of Science - Bs, Management Information Systems

Activities and Societies: CKI (Circle K International) - Actively participated in community services, building leadership and fellowship.

Associate'S Degree, Business/Commerce, General

Activities and Societies: NGO Tri-City - Volunteer at the Foodbank and Thrift shop.