Dalynn Wingard Email & Phone Number

Burnaby, British Columbia, Canada

• Oversee end-to-end fulfillment processes, ensuring timely and accurate order processing, inventory management, shipping, installation, and customer satisfaction. • Coordinate with cross-functional teams to streamline operations, production schedules and resolve fulfillment issues, improving overall operational efficiency.• Utilize systems like Netsuite and Hubspot for data entry, reporting, and performance tracking• Managed customer communication throughout the order lifecycle, including handling inquiries, shipping, installation resolving issues, and coordinating returns or exchanges• Oversee accounts receivable tasks, such as creating client accounts, processing sales orders, and following up on payments,• Led production coordination efforts, including generating purchase orders, posting invoices, and ensuring timely and accurate delivery of products.• Monitored and tracked inventory levels and promotions, coordinating with design and solutions teams to push key items and optimize stock levels.• Maintained compliance with company standards for customer service, installer documentation, and fulfillment procedures, ensuring high-quality service and regulatory adherence

Burnaby, British Columbia, Canada

• Provided product information, pricing, and sales estimates to Solutions team.• Handled orders and transactions for smaller, non-complex projects independently.• Managed communication with clients throughout order fulfillment, including payments, timelines, and issue resolution.• Utilized Netsuite, Hubspot, Google Suite, and Excel for data entry and report generation.• Assisted with production coordination, including purchase orders and invoice posting.• Performed Accounts Receivable tasks such as creating client accounts, sales orders, and payment collection.• Coordinated installation logistics and collected necessary documentation from installers.• Managed customer service tickets, escalated issues as needed, and ensured timely resolution.• Was a liaise with fulfillment team on production for customer service needs and cost recovery.• Supported other related tasks, including coordinating returns/exchanges and tracking promotions and inventory updates.

Vancouver, British Columbia, Canada

• Source and recruit from job websites for potential candidates and contact them personally• Attracts applicants by developing, updating and posting job advertisements on job sites• Determines applicant qualification by interviewing applicants, analyzing responses, and comparing qualifications to job requirements• Track job board productivity and effectiveness, recording data. Manage and organize database of candidates• Implement and complete all new-hire paperwork with candidates who meet the expectations of the job• Partnering with hiring managers to determine staffing needs• Staying current on the company’s organization structure and personnel policy• Manage social media platforms

New Westminster, British Columbia, Canada

• Oversaw day-to-day tasks associated with managing a shift at a particular account, ensured that all associate services are completed per the client contract, filled the client order each day in fast paced environment• Completed regular safety checks, issued warnings to violations and completed accident reports when required, including managing associates on light duty, provided them with work within restrictions, followed up on injury status and entered all pertinent information on Risk Console• Called out to locate absent associates and/or candidates and reschedules, and tracked payroll reporting to ensure accurate payroll and invoicing.• Completed operations reports, tracked data in additional client or company reports, checked StaffTrack for accurate associate files and completed data input, and managed safety programs. • Directly supervised Group Leads by assigning tasks following up on their completion and provided feedback on performance. Acted as a communicator between the group lead and the client in difficult matters.

Seattle, Washington

• Provided financial solutions to clients and small business clients through review conversations to help them achieve their goals, including, payments, deposit, loan and referrals for investment products • Established preset appointments and focuses on growing a profitable book of business to achieve individual and team goals• Developed strong partnerships with Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners; effectively managed internal and external Centers of Influence • Developed and maintained broad knowledge of products and services • Ensured compliance with operational, security and audit procedures and policies• Accurately processed all financial service transactions• Identified and resolved complex client service opportunities • Recognized complex product and financial service opportunities and refered to appropriate sales professionals in retail, investment, mortgage, business banking, and private banking• Served as a backup to the branch manager when the branch manager is unavailable

Seattle, Washington

• Accepted and accurately processed all financial service transaction • Maintained responsibility for cash drawer, main vault and followed proper balancing procedures • Acted as a resource to identify and resolved client servicing issues• Listened for clues for Financial Wellness opportunities during client conversations• Helped create and establish a business relationship between the Banker and the client • Reviewed and maintained knowledge of product guides, fees and policies to stay current on offerings, and provide answers and assistance for client questions/concerns, utilizing resources within the branch• Provided telephone customer and face-face customer service and referral

Seattle

• Front line customer service. Greeted guests to Pacific Place and acknowledged regular/frequent customers• Responsible for training interns and seasonal staff• Demonstrated awareness of customer need and communicated events, merchant updates, and promotions within the shopping center and downtown Seattle• Provided telephone customer and face-face customer service and referral. Provided directions to our clients including booking rides and provided directions for events and tourist destinations• Made periodic visits to retailers for merchandise updates, as well as distributed marketing to local hotels and condominiums to drive traffic• Handled updating online, social media and all marketing on the monitors within the facility• Maintained communication with Pacific Place management team by reporting customer requests and/or unusual occurrences to help ensure a quality shopping experience• Collaborated with team to manage and operate the stock room

Greater Seattle Area

• Drafted legal documents• Assisted in trial preparation, reviewing cases, and review briefings• Organized and analyzed information• Scheduling• Performed legal and factual research• Provide legal and administrative support to attorney

Greater Seattle Area

• Provided a high level of customer service by answering questions, providing solutions, offering in-depth knowledge of products, and building clientele• Constantly met sales metrics• Assisted in areas of inventory of stock on sales floor and stockroom, shipping, and receiving policies and related paperwork• Kept sales floor neat, organized, and presentable

Victoria, B.C

• Provided customer support, including answer questions, phones, and finding desired products within store• Kept current with company products and trends • Responsible for making the clothes, hand-made leather bags, and shoes presentable while maintaining a clean and safe environment

Greater Seattle Area

• Part-time office assistant and receptionist in a fast-paced CPA office• Assisted a staff of six accounting professionals during five consecutive tax preparations seasons• Responsible for organizing working paper files and answering phone calls. • Assisted with accounting work, which required using proprietary accounting software and advanced work with excel spreadsheets

Bachelor Of Arts (B.A.), Political Science

Activities and Societies: Rowing Team

Education record

Activities and Societies: Cambridge Preparatory Program, Captain of the tennis and swim team, Co-President of Key Club