Daniel Amabile Email & Phone Number

Wilmington, Delaware, US

• Freedom Mortgage became part of Archwell Essentials. I monitor and maintain the computer systems and networks, analyzing software and systems applications using enterprise monitoring tools. I serve as the first point.
• Proactively monitor systems, responding to alerts, notifications, and emergency situations resulting in major incidents; open technical bridges to enable support teams to troubleshoot and relay information.
• Follow Level 1 operations, monitoring, alerting, and escalation procedures, prioritizing and managing multiple cases.
• Establish and maintain effective working relationships with key internal and external stakeholders.

Wilmington, Delaware, US

• Freedom Mortgage outsourced Digital Operations Center team through off-site company, Alpha Technologies in 2016. I monitor and maintain the computer systems and networks, analyzing software and systems applications.
• Proactively monitor systems, responding to alerts, notifications, and emergency situations resulting in major incidents; open technical bridges to enable support teams to troubleshoot and relay information.
• Follow Level 1 operations, monitoring, alerting, and escalation procedures, prioritizing and managing multiple cases.
• Establish and maintain effective working relationships with key internal and external stakeholders.

Boca Raton, Florida, US

• Proactively monitored systems, responding to alerts and emergencies, ensuring swift troubleshooting and resolution.
• Established effective relationships with key stakeholders to facilitate seamless communication and collaboration.
• Managed multiple cases following Level 1 operations procedures to prioritize and address technical issues promptly.

Melville, NY, US

• I ensured on-time, safe, and efficient service customer locations, receiving customer service calls and dispatching technicians based on the nature and importance of the request. I managed a four-state area (Ohio.
• Prioritized service calls, consulting with service during priority situations and making appropriate adjustments to achieve maximum service operations.
• Communicated with drivers and customers regarding concerns, delays, and changes and resolved as necessary.

• I reviewed collections accounts, conducting collection calls to collect charged-off and pre-charged off consumer receivables for multiple bank card systems.Key Accomplishments:
• Developed solutions, assessing complex situations and successfully obtaining payment by initiating payment plans and payoffs, processing payments, and closing as many as 5000 accounts monthly
• Consistently met monthly quotas, proficiently using CUBS computer and interactive Client 1.1 phone software.

Bs In Business Administration, Computer Information System

Certificate, Cybersecurity Fundamentals

Mathematics