Alexandre Damade Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Network Management► Fortigate firewall deployment - Firewall rules - IP routing - Subnetting► Hardware management - Moved network gear to a new facility► Traffic monitoring► Meraki and Forti Switches, Wifi AP and firewall deploymentVPN► Configured and Deloyed SSL VPN Forticlient (on Windows, Mac and Linux systems) ► Configured IPSEC site to site tunnelSystem Admin► GPO admin► Certificates management - Cloudfare - Let's Encrypt► Active Directory management - security groups - users - computers...► DNS and DHCP management - reservations - vlans - scopes► WSUS and WUFB management► Backup system admin / deployed and updated clusters in Cohesity► Crowdstrike admin - Deployment to windows, mac and Linux systems - alerts rules - Fusion - IOA, IOC, Exclusions, Policies...► Atlassian Jira + Confluence server and cloud managementVersion Control► Helix Perforce admin - Depots - user admin - Swarm configuration - Depots permissions - Perforce Proxy server► Github admin► Plasticscm admin - User management - repositories - user workspaces - upgradesMonitoring► Constant monitoring of our DC - Storage - UPS - Backup system with tools such as Zabbix - Pingplotter - GrafanaLinux► Deployed Linux VMs for server apps - partitionning Virtualization► Vmware VMs - Setup new vms - Ran updates - Moved VMs to new vlans - Sandboxes► Vmware Integrated Container deploymentPipelines► Setup Azure ADO pipelines► Setup Azure AD and sync toolsDatabases► DB Migration POSTGRESQL from Windows to LinuxScripting► Automations for Onboarding, Offboarding, Project transfer or servers alert using powershell-python-yaml-xml-json► Google API for smtp access for our website► Slack API -alert botsMentoring► Wrote Confluence articles to build common knowledge for the team

Vancouver, Canada Area

Technical support - software and hardware► Did close over a 1000 tickets per year using Jira server ticketing system regarding all type of software and also hardware (PC - laptop - mobile - mac - AP wifi - AV system - meeting rooms - cinema...)► Troubleshot complex software such as Helix Perforce - Incredibuild - Deadline - Maya - Nuke...► Met with third party software and reseller to escalate issue or learn more about new features/productsNew machines deployment► PC image using MDT and PDQ deploy► Created packages to automate the installation of some software using PDQ Deploy► Deployed Devkits (Xbox - Nintendo - Playstation - Scarlett - SteamD)► PCs and laptops encryption for Work From Home machines► Deployed and monitored (using Zabbix) PCs for the render farm and build poolAdmin► Helix Perforce admin (version control) - user provisioning / depots creation / permissions► Github admin - user provisioning / repos creation► Google admin - Google Drive management / groups / mailing list / app access / spam reporting► Slack - Office 365 - MS Teams - Miro - Visual Studio admin► Jira and Confluence admin - Workflow edit / custom fields / Bigpicture / app install and updateVirtualization► Vmware > software update on servers / VMs deployment using templates (windows and Linux)► Network license renewal (Maya - shotgrid - Houdini - Redshift - RLM...)VPN► Forticlient deployment and troubleshooting► Company network troubleshooting and also home internet troubleshooting when needed

Vancouver, Canada Area

► First point of contact for all IT related issues (hardware, software, and network)► Diagnosed issues with hardware, software, network, A/V boardrooms, printer and SIP phone issues► Lead new hire setup and new computer roll-outs► Managed and organized IT equipment► Managed all incoming technical request through our helpdesk ticketing system (computers, printers, mobile devices, networks etc.)

Région De Vancouver, Canada

► Troubleshot advanced point of sales software issues► Used system analysis and tested techniques to solve issues on applications, drivers, data discrepancy, network, 3rd party applications, windows OS, SQL Database, devices► Implemented and installed new point of sales systems with all of their devices like printers, scanners, pinpads, scales, remote printers ► Analyzed data of customers in case of data discrepancy through Microsoft SQL► Contributed to develop company knowledge base► Worked with 3rd party companies to resolve payment processing problems► Assisted customers in English and French to gain value on their Vivonet product

Région De Vancouver, Canada

► Identified the root cause of the client's software or system issues for Sage 300 ERP► Used system analysis and tested techniques to solve complex applications and system issues► Analyzed data of customers using data mining tools through Microsoft SQL and Pervasive► Used Knowledge Center Support (KCS) methodologies to efficiently resolve issues► Actively contributed to company knowledge capital by creating and modifying reusable solutions in the knowledge base ► Assisted customers in gaining the most value from their Sage products and services in French and English► Identified additional opportunities for Sage solutions to benefit the customer's business needs

Région De Vancouver, Canada

► Communicated with North American client base for SAGE 50 Canadian Edition (Simply Accounting) in both French and English► Performed routine and emergency maintenance of customer accounts and relations► Processed & Client Journey Mapping► Knowledge Management research & Implementation► Mentoring for new hires► Identified the root cause of the client's software or system issues for Sage 50 Canada

Toulouse

► Achieved the communication strategy► Created supports (internal newspaper, posters safety-results-human resources-planing-production, newsletters, flash, corporate films, welcome booklet...)► Promoted and ensured compliance of the graphic charter► Worked on the projects of the company with new digital tools► Organized events (seminars, welcomes new employees, forums...)► Ensured national communications► Managed the corporate directory★ Managed the internal communication strategy for 700 employees

Master Degree, Digital Communication & Business Development

Master Degree, Business Development & Marketing Strategy

Bachelor, Business Development & Marketing Strategy, Validectorian

Bts Communication, Communication And Media Studies