Daman Arora Email & Phone Number

Vancouver, Bc, Ca

Canada

Vancouver, British Columbia, Canada

In response to shifts in the leadership team, I assumed increased responsibilities and worked closely with the CEO on strategic initiatives across the organization while maintaining my existing duties.Key Responsibilities:👉🏽 Oversaw day-to-day bookkeeping operations to uphold accurate financial records, ensuring operational efficiency and facilitating timely reporting to accountants.👉🏽 Provided regular updates to the CEO on cash flow status, enabling informed… Show more In response to shifts in the leadership team, I assumed increased responsibilities and worked closely with the CEO on strategic initiatives across the organization while maintaining my existing duties.Key Responsibilities:👉🏽 Oversaw day-to-day bookkeeping operations to uphold accurate financial records, ensuring operational efficiency and facilitating timely reporting to accountants.👉🏽 Provided regular updates to the CEO on cash flow status, enabling informed decision-making and strategic planning to maintain financial stability.👉🏽 Played a central role in negotiating advantageous agreements with vendors, particularly in securing assistance for SR&ED filing, optimizing resource allocation and cost-effectiveness.👉🏽 Identified and engaged with relevant tools and vendors to support the company in securing grants and loans, thereby enhancing financial sustainability and facilitating growth opportunities.👉🏽 Collaborated in updating and maintaining the 12 to 24-month forecast through meticulous financial analysis, providing insights for informed decision-making and strategic planning.👉🏽 Continued to contribute to sales and operational activities, ensuring smooth execution of business processes across the organization.👉🏽 Participated in product roadmap discussions, offering valuable insights to guide future product development and align efforts with market demands.🏆 In this expanded role, I played a pivotal part in driving organizational success and strategic growth initiatives. Show less

Vancouver, British Columbia, Canada

In recognition of my problem-solving abilities and collaborative approach, I was entrusted with the role of Director of Operations, tasked with spearheading process development, optimizing existing workflows, implementing tools and platforms, and overseeing various aspects of organizational operations under the leadership of the CEO and President.Key Achievements:👉🏽 Successfully implemented a range of tools including Front, Asana, Guru, and 1Password, enhancing efficiency and… Show more In recognition of my problem-solving abilities and collaborative approach, I was entrusted with the role of Director of Operations, tasked with spearheading process development, optimizing existing workflows, implementing tools and platforms, and overseeing various aspects of organizational operations under the leadership of the CEO and President.Key Achievements:👉🏽 Successfully implemented a range of tools including Front, Asana, Guru, and 1Password, enhancing efficiency and collaboration across teams.👉🏽 Leveraged Zapier to automate processes across sales, customer success, support, and marketing functions, significantly reducing manual workload and improving productivity.👉🏽 Assumed HR responsibilities, overseeing new hire onboarding and payroll management using Payworks, ensuring seamless integration of personnel into the organization.👉🏽 Maintained engagement in sales demos and account management activities due to the small team size, ensuring continued support for business development efforts.👉🏽 Cultivated and managed relationships with external stakeholders including accountants, benefits advisors, recruiters, and other key partners, facilitating smooth operational processes.👉🏽 Acted as a versatile generalist, providing support and assistance to teams across the organization, contributing to the successful execution of various projects and initiatives.🏆 In this multifaceted role, I played a pivotal role in driving operational excellence and fostering organizational growth. Show less

Vancouver, British Columbia, Canada

Joining as the Director of Client As the Director of Customer Services at ConnectionPoint Systems Inc., I was instrumental in establishing and managing a new Client Success team while concurrently overseeing the Support team.Key Responsibilities:👉🏽 Conducted comprehensive training calls for both new and existing customers, ensuring they were equipped with the knowledge and skills needed to effectively utilize our platform.👉🏽 Took the lead in sales calls and product… Show more Joining as the Director of Client As the Director of Customer Services at ConnectionPoint Systems Inc., I was instrumental in establishing and managing a new Client Success team while concurrently overseeing the Support team.Key Responsibilities:👉🏽 Conducted comprehensive training calls for both new and existing customers, ensuring they were equipped with the knowledge and skills needed to effectively utilize our platform.👉🏽 Took the lead in sales calls and product demonstrations for prospective clients, showcasing the value proposition of our solutions and driving business growth.👉🏽 Played a pivotal role in guiding customers through strategy calls, providing tailored insights and expertise to optimize their crowdfunding campaigns for success.👉🏽 Developed and curated a library of video content for on-demand training, accessible to all platform users around the clock. This initiative enhanced user education and self-service capabilities, contributing to improved customer satisfaction and retention.🏆 Through these efforts, I contributed significantly to the establishment of a robust Client Success framework and the expansion of our customer base. Show less

Vancouver, British Columbia, Canada

In a strategic expansion of responsibilities, I assumed leadership of both the Support and Client Success teams, driving forward Vidigami's commitment to exceptional customer service and satisfaction.Key Contributions:👉🏽 Continued to manage a diverse portfolio of over 100 client accounts, maintaining strong relationships and delivering personalized support.👉🏽 Played a pivotal role in facilitating new business acquisition by collaborating closely with Account… Show more In a strategic expansion of responsibilities, I assumed leadership of both the Support and Client Success teams, driving forward Vidigami's commitment to exceptional customer service and satisfaction.Key Contributions:👉🏽 Continued to manage a diverse portfolio of over 100 client accounts, maintaining strong relationships and delivering personalized support.👉🏽 Played a pivotal role in facilitating new business acquisition by collaborating closely with Account Executives and Sales representatives, providing crucial insights and conducting strategy calls with prospects.👉🏽 Led regular webinars on product training, empowering both internal teams and clients to maximize their utilization of the platform. Through mentorship and guidance, I facilitated the development of team members, enabling them to confidently lead webinars independently.👉🏽 Enhanced the annual re-implementation process and tracking mechanisms, resulting in improved performance against targets compared to previous years.👉🏽 Fostered cross-functional collaboration by working closely with executive leadership, sales, marketing, and engineering teams. Ensured the integration of customer feedback into organizational decision-making processes, particularly in product roadmap discussions.👉🏽 Strengthened client relationships through proactive engagement, including client visits and participation in industry conferences, further solidifying Vidigami's reputation as a trusted partner.🏆 These efforts were instrumental in driving customer satisfaction, fostering team development, and advancing Vidigami's strategic objectives. Show less

Vancouver, British Columbia, Canada

As the leader of the Client Success team, I spearheaded initiatives to ensure the continued satisfaction and success of our client base at Vidigami.Key Responsibilities:👉🏽 Directed and mentored a team of four individuals, fostering their professional growth and ensuring high-quality service delivery.👉🏽 Maintained primary responsibility for over 100 client accounts, serving as their trusted point of contact.👉🏽 Conducted virtual and in-person training… Show more As the leader of the Client Success team, I spearheaded initiatives to ensure the continued satisfaction and success of our client base at Vidigami.Key Responsibilities:👉🏽 Directed and mentored a team of four individuals, fostering their professional growth and ensuring high-quality service delivery.👉🏽 Maintained primary responsibility for over 100 client accounts, serving as their trusted point of contact.👉🏽 Conducted virtual and in-person training sessions for schools via platforms such as Zoom, Google Meet, and on-site visits, facilitating optimal utilization of the Vidigami platform.👉🏽 Innovated and implemented a streamlined process for annual re-onboarding, effectively tracking customer progress and regularly reporting to the leadership team to monitor goal attainment.👉🏽 Acted as a vocal advocate for both customers and team members in leadership meetings, providing critical insights to the CEO and President regarding customer satisfaction and team dynamics.🏆 Through these efforts, I played a pivotal role in enhancing both customer relationships and team cohesion, contributing to the overall success of Vidigami. Show less

Vancouver, British Columbia, Canada

At Vidigami, I initially joined as a Customer Success Manager with a clear trajectory towards transitioning into a team management role within the first year. During this tenure, I excelled in various capacities:Key Responsibilities:👉🏽 Established myself as the go-to product expert at Vidigami, continuously staying abreast of industry developments in ed-tech and photo sharing applications.👉🏽 Conducted comprehensive training calls to educate users on maximizing the… Show more At Vidigami, I initially joined as a Customer Success Manager with a clear trajectory towards transitioning into a team management role within the first year. During this tenure, I excelled in various capacities:Key Responsibilities:👉🏽 Established myself as the go-to product expert at Vidigami, continuously staying abreast of industry developments in ed-tech and photo sharing applications.👉🏽 Conducted comprehensive training calls to educate users on maximizing the value of the Vidigami platform.👉🏽 Served as the primary point of contact for over 100 schools utilizing the Vidigami platform, ensuring their needs were met and issues promptly addressed.👉🏽 Led the charge on annual re-onboarding initiatives during summer months, strategically preparing schools for the upcoming academic year.👉🏽 Collaborated closely with school leadership, including heads of schools, IT leaders, and administrations, to facilitate seamless data integration into the platform.👉🏽 Engaged in strategic discussions with customers, providing guidance on effective platform utilization and addressing sensitive topics such as AI-assisted automatic face tagging on images.🏆 These efforts contributed significantly to enhancing customer satisfaction and fostering long-term relationships with Vidigami's client base. Show less

Vancouver, Canada Area

Recognizing a crucial need within the company, I pioneered the creation of the Client Implementation Manager role to optimize the post-sale client onboarding process, ensuring a seamless and consistent experience for all clients.Key Contributions:👉🏽 Developed a comprehensive onboarding playbook to standardize the implementation workflow, facilitating efficient and effective client transitions.👉🏽 Successfully implemented Asana as a project management tool, enhancing… Show more Recognizing a crucial need within the company, I pioneered the creation of the Client Implementation Manager role to optimize the post-sale client onboarding process, ensuring a seamless and consistent experience for all clients.Key Contributions:👉🏽 Developed a comprehensive onboarding playbook to standardize the implementation workflow, facilitating efficient and effective client transitions.👉🏽 Successfully implemented Asana as a project management tool, enhancing organization and coordination throughout each new client implementation process.👉🏽 Collaborated closely with sales representatives and Customer Success Managers (CSMs) during initial implementation calls, playing a pivotal role in kick-starting the onboarding process and guaranteeing exceptional client experiences across the board.🏆 This initiative not only streamlined operations but also significantly contributed to enhancing overall client satisfaction and retention. Show less

Vancouver, Canada Area

As a Client Success Coach at STAT, I was dedicated to ensuring client satisfaction through meticulous onboarding processes and proactive relationship management, tailored to each client's needs.Key Responsibilities:👉🏽 Conducted regular training sessions via GoToMeeting to facilitate clients' understanding and utilization of our platform.👉🏽 Led strategy calls to guide clients in identifying keyword opportunities and assessing competitor performance, fostering their… Show more As a Client Success Coach at STAT, I was dedicated to ensuring client satisfaction through meticulous onboarding processes and proactive relationship management, tailored to each client's needs.Key Responsibilities:👉🏽 Conducted regular training sessions via GoToMeeting to facilitate clients' understanding and utilization of our platform.👉🏽 Led strategy calls to guide clients in identifying keyword opportunities and assessing competitor performance, fostering their success in search engine optimization.👉🏽 Managed the support queue, promptly addressing client inquiries and concerns via phone, email, Salesforce Desk, and GoToMeeting.👉🏽 Implemented and documented standardized processes for new client onboarding, client cancellations, and Net Promoter Score (NPS) engagement, contributing to organizational efficiency and scalability.🏆 I actively contributed to various projects aimed at enhancing operational effectiveness within STAT, ensuring alignment with the company's growth trajectory. Show less

Vancouver, Bc

At Sales Prodigy, I played a pivotal role in establishing and enhancing the company's social brand reputation while educating clients on best practices to optimize their use of the application.Key Contributions:👉🏽 Spearheaded a significant increase in Sales Prodigy's Twitter follower count, growing from under 100 to nearly 1,000 quality followers within a span of 3 months.👉🏽 Actively engaged with the social selling community through participation in multiple Twitter… Show more At Sales Prodigy, I played a pivotal role in establishing and enhancing the company's social brand reputation while educating clients on best practices to optimize their use of the application.Key Contributions:👉🏽 Spearheaded a significant increase in Sales Prodigy's Twitter follower count, growing from under 100 to nearly 1,000 quality followers within a span of 3 months.👉🏽 Actively engaged with the social selling community through participation in multiple Twitter chats and daily interactions.👉🏽 Generated valuable content for the Sales Prodigy blog and help site, contributing to enhanced user experience and knowledge sharing.👉🏽 Contributed to crafting a positive and distinctive brand identity for Sales Prodigy across various social media platforms. Show less

Saint John, Nb/Vancouver, Bc

In this customer facing CS role at Salesforce, I delivered crucial insights into social media metrics to clients, transforming key clients into proficient users of the Radian6 tool through consistent engagement and educational efforts.Key Responsibilities:👉🏽 Configured the Radian6 application for new users, tailoring settings to their unique social media listening requirements.👉🏽 Conducted regular training sessions for both new and existing clients, ensuring they… Show more In this customer facing CS role at Salesforce, I delivered crucial insights into social media metrics to clients, transforming key clients into proficient users of the Radian6 tool through consistent engagement and educational efforts.Key Responsibilities:👉🏽 Configured the Radian6 application for new users, tailoring settings to their unique social media listening requirements.👉🏽 Conducted regular training sessions for both new and existing clients, ensuring they maximized the application's potential.👉🏽 Produced customized scheduled and ad-hoc reports for clients, highlighting pertinent metrics and KPIs aligned with the client's specific objectives. Show less

New Brunswick, Canada

During my time at TD Meloche Monnex, I specialized in quoting and selling home and auto insurance policies, engaging with clients to discuss their existing coverage and renewal options. I also adeptly managed escalated client calls while prioritizing customer satisfaction.Key Achievements:👉🏽 Achieved a rapid promotion from a Level 1 analyst to Level 2 within 8 months, leading my training class.👉🏽 Efficiently handled high volumes of inbound calls from both existing… Show more During my time at TD Meloche Monnex, I specialized in quoting and selling home and auto insurance policies, engaging with clients to discuss their existing coverage and renewal options. I also adeptly managed escalated client calls while prioritizing customer satisfaction.Key Achievements:👉🏽 Achieved a rapid promotion from a Level 1 analyst to Level 2 within 8 months, leading my training class.👉🏽 Efficiently handled high volumes of inbound calls from both existing customers and prospective clients.👉🏽 Tailored insurance policies to address each customer's unique home and auto insurance requirements.🏆 Consistently ranked among the top 5 performers throughout 2011, as evidenced by stellar sales and client satisfaction scores. Show less

New Brunswick, Canada

👉🏽 Lived within and supervised a hall of undergraduate, graduate and international students.👉🏽 Encouraged a community atmosphere through social and educational programming.👉🏽 Counselled with residents and mediated to maintain open communication between residents and administrators.

New Brunswick, Canada

👉🏽 Educated customers on technical aspects of products to help them make purchasing decisions.👉🏽 Informed customers of different financing options in purchasing products to suit their budgets.

👉🏽 Supervised and trained new employees.👉🏽 Patrolled and Secured the UNBSJ Campus.

New Brunswick, Canada

👉🏽 Scheduled and planned events for students living in the residence community.👉🏽 Organized social and educational activities for them.👉🏽 Marketed these events within the community to meet budgets.