Daman Arora Email & Phone Number

Canada

Vancouver, British Columbia, Canada

In response to shifts in the leadership team, I assumed increased responsibilities and worked closely with the CEO on strategic initiatives across the organization while maintaining my existing duties.Key Responsibilities:👉🏽 Oversaw day-to-day bookkeeping operations to uphold accurate financial records, ensuring operational efficiency and facilitating.

Vancouver, British Columbia, Canada

In recognition of my problem-solving abilities and collaborative approach, I was entrusted with the role of Director of Operations, tasked with spearheading process development, optimizing existing workflows, implementing tools and platforms, and overseeing various aspects of organizational operations under the leadership of the CEO and President.Key.

Vancouver, British Columbia, Canada

Joining as the Director of Client As the Director of Customer Services at ConnectionPoint Systems Inc., I was instrumental in establishing and managing a new Client Success team while concurrently overseeing the Support team.Key Responsibilities:👉🏽 Conducted comprehensive training calls for both new and existing customers, ensuring they were equipped with.

Vancouver, British Columbia, Canada

In a strategic expansion of responsibilities, I assumed leadership of both the Support and Client Success teams, driving forward Vidigami's commitment to exceptional customer service and satisfaction.Key Contributions:👉🏽 Continued to manage a diverse portfolio of over 100 client accounts, maintaining strong relationships and delivering personalized.

Vancouver, British Columbia, Canada

As the leader of the Client Success team, I spearheaded initiatives to ensure the continued satisfaction and success of our client base at Vidigami.Key Responsibilities:👉🏽 Directed and mentored a team of four individuals, fostering their professional growth and ensuring high-quality service delivery.👉🏽 Maintained primary responsibility for over 100 client.

Vancouver, British Columbia, Canada

At Vidigami, I initially joined as a Customer Success Manager with a clear trajectory towards transitioning into a team management role within the first year. During this tenure, I excelled in various capacities:Key Responsibilities:👉🏽 Established myself as the go-to product expert at Vidigami, continuously staying abreast of industry developments in.

Vancouver, Canada Area

Recognizing a crucial need within the company, I pioneered the creation of the Client Implementation Manager role to optimize the post-sale client onboarding process, ensuring a seamless and consistent experience for all clients.Key Contributions:👉🏽 Developed a comprehensive onboarding playbook to standardize the implementation workflow, facilitating.

Vancouver, Canada Area

As a Client Success Coach at STAT, I was dedicated to ensuring client satisfaction through meticulous onboarding processes and proactive relationship management, tailored to each client's needs.Key Responsibilities:👉🏽 Conducted regular training sessions via GoToMeeting to facilitate clients' understanding and utilization of our platform.👉🏽 Led strategy.

Vancouver, BC

At Sales Prodigy, I played a pivotal role in establishing and enhancing the company's social brand reputation while educating clients on best practices to optimize their use of the application.Key Contributions:👉🏽 Spearheaded a significant increase in Sales Prodigy's Twitter follower count, growing from under 100 to nearly 1,000 quality followers within a.

Saint John, NB/Vancouver, BC

In this customer facing CS role at Salesforce, I delivered crucial insights into social media metrics to clients, transforming key clients into proficient users of the Radian6 tool through consistent engagement and educational efforts.Key Responsibilities:👉🏽 Configured the Radian6 application for new users, tailoring settings to their unique social media.

New Brunswick, Canada

During my time at TD Meloche Monnex, I specialized in quoting and selling home and auto insurance policies, engaging with clients to discuss their existing coverage and renewal options. I also adeptly managed escalated client calls while prioritizing customer satisfaction.Key Achievements:👉🏽 Achieved a rapid promotion from a Level 1 analyst to Level 2.

New Brunswick, Canada

👉🏽 Lived within and supervised a hall of undergraduate, graduate and international students.👉🏽 Encouraged a community atmosphere through social and educational programming.👉🏽 Counselled with residents and mediated to maintain open communication between residents and administrators.

New Brunswick, Canada

👉🏽 Educated customers on technical aspects of products to help them make purchasing decisions.👉🏽 Informed customers of different financing options in purchasing products to suit their budgets.

👉🏽 Supervised and trained new employees.👉🏽 Patrolled and Secured the UNBSJ Campus.

New Brunswick, Canada

👉🏽 Scheduled and planned events for students living in the residence community.👉🏽 Organized social and educational activities for them.👉🏽 Marketed these events within the community to meet budgets.