• Efficient and Fast-Paced: demonstrates a strong ability to work quickly and effectively in a dynamic bar and grill environment. POS System Proficiency: Highly skilled in operating point-of-sale systems to ensure precise and efficient order management. • Food Safety and Standards: In-depth understanding of food safety, sanitation, and hygiene practices, ensuring compliance with industry standards. • Drive-Thru Operations: Proficient in managing drive-thru services, delivering timely and accurate orders. • Temperature and Production Sheets: Experienced in recording and monitoring temperatures and maintaining production sheets to uphold quality and safety. • Manager Walk-Throughs: Capable of conducting and documenting manager walkthroughs to ensure adherence to operational standards. • Staff Management: Effective in leading and motivating staff and managing the floor, fostering a positive and productive work environment. • Cost Control: Skilled in managing food and labor costs to optimize profitability while maintaining high-quality service. • Customer Issue Resolution: Proven ability to address and resolve customer issues promptly and professionally, ensuring high levels of satisfaction. • Quick Learner: Demonstrates the ability to rapidly acquire new skills and adapt to evolving responsibilities and procedures. • Knowledge of various software: I can easily operate software like Clearview, RBI, Microsoft software, point of sales. • Knowledge of ordering and inventory: capable of doing inventory, placing orders for the restaurant twice a week, and ensuring various methods that the various kinds of expenses don’t rise. • Payroll: Proficient in doing payroll and timecards. Can adjust them, create them and delete them with 100% accuracy. • Guest experience: Demonstrated expertise in delivering exceptional guest experiences by ensuring that guests feel valued, attended to, and well-cared-for.

Supervised a team and coordinated daily operations for 8 months, thriving in a highvelocity environment and contributing to team effectiveness.Developed expertise in POS systems, ensuring accurate transactions and efficient service.Maintained rigorous food safety and quality standards, contributing to a consistent customer experience.Resolved customer complaints promptly and effectively, enhancing overall customer satisfaction.Utilized strong floor management skills to oversee operations, optimize workflow, and support team performance.

Managed customer transactions and orders efficiently, providing high-quality service in a dynamic, fast-paced setting.Demonstrated flexibility and commitment by working extended hours, including late nights, over an 8-month period.Gained experience in handling high volumes of customer interactions while maintaining attention to detail and service excellence.

Administrative Oversight: Managed daily operations to ensure efficient workflow and service delivery.Budget Management: Assisted in developing and monitoring departmental budgets to optimize resource allocation.Policy Development: Contributed to the formulation and implementation of organizational policies and procedures.Data Analysis: Analyzed performance metrics to identify trends and improve operational efficiency.Staff Coordination: Supervised and coordinated administrative staff, ensuring effective communication and collaboration.Project Management: Led special projects aimed at enhancing patient care and operational processes.Stakeholder Engagement: Liaised with internal and external stakeholders to foster partnerships and improve services.Meeting Coordination: Organized and facilitated meetings, ensuring timely distribution of agendas and minutes.Regulatory Compliance: Ensured adherence to health regulations and standards in all administrative practices.Patient Relations: Addressed patient inquiries and concerns, improving overall patient satisfaction.Training and Development: Designed and delivered training programs for staff development and compliance.Record Management: Oversaw the maintenance of confidential records and documentation.Technology Integration: Implemented new administrative technologies to enhance operational efficiency.Quality Improvement: Participated in quality improvement initiatives to enhance patient care outcomes.Crisis Management: Developed strategies for managing operational challenges and emergencies effectively.Software usage: knowledge about EPIC, RBI, YORKMED, QUICKBOOKS AND TELUS

• Managed front desk operations, greeting visitors and handling inquiries.• Coordinated travel arrangements for staff and clients, ensuring smooth logistics.• Maintained accurate records of company documents and assisted with financial administration.• Assisted in planning adventure trips, addressing client inquiries, and resolving complaints effectively.

Front Desk Operations: Greeted and assisted students and visitors at the front desk, providing information about college programs and services.Phone and Email Support: Handled incoming calls and emails, addressing inquiries and resolving issues promptly.Student Records Management: Assisted in maintaining accurate student records, including enrollment and academic files.Event Coordination: Helped organize and promote college events, ensuring adequate resources and materials were available.Scheduling Appointments: Managed appointments for academic advising and other services, optimizing time slots for both staff and students.Data Entry: Performed data entry tasks for student information and feedback, ensuring the database was up to date.Office Supplies Management: Monitored and ordered office supplies, maintaining inventory and ensuring timely restocking.Conflict Resolution: Assisted in resolving conflicts and concerns from students and parents, escalating issues to the appropriate departments when necessary.Information Sessions: Conducted information sessions for prospective students, showcasing the benefits of various programs offered by the college.Team Collaboration: Worked closely with faculty and staff to enhance service delivery and improve student satisfaction.Achievements:Improved student satisfaction scores by actively seeking feedback and implementing changes based on suggestions.Streamlined appointment scheduling, reducing wait times by 20%.Developed a digital resource guide for common inquiries, which increased efficiency in responding to questions.

• Provided exceptional customer service by assisting with inquiries and ensuring a positive shopping experience.• Actively engaged in sales by upselling and cross-selling products to meet targets.• Maintained inventory levels, organized merchandise, and stocked shelves to ensure product availability.

Provided exceptional customer service by taking and processing orders accurately, ensuring a high level of customer satisfaction in a bustling restaurant environment.Demonstrated strong multitasking abilities by managing multiple tables and coordinating with kitchen staff to deliver timely and accurate orders.Handled cash and credit transactions efficiently, utilizing POS systems to process payments and maintain accurate records of sales.Addressed and promptly resolved customer complaints and concerns, enhancing the dining experience and fostering positive guest relationships.Maintained a clean and organized work area, adhering to health and safety standards, and contributing to the overall smooth operation of the restaurant.Serve alcohol to the customers.