● First point of contact for salon clients including scheduling, engagement, retention & finalizing sale.● Weekly & monthly salon inventory.● Upholding salon rules, regulations, staff scheduling.● Training & development of new front desk hires.● Social media outreach and engagement.

● Delivered over $13,000 in overpayments and gained the company a refund.● Retained over 85% of coaches onboarded.● Created the training content for an online training website.● Facilitated client engagement and retention for business coaches.● Led as content creator for the eLearning management platform.● Onboarded a support coach.● Created and implemented operational procedures.● Identified hidden revenue and managed expenses.

● Increased appointments by 60% by maintaining the marketing with vendor VAs.● Played a vital role as the first point of contact for the members of the Functional Medicine Clinic.● Collaborated with clients specializing in Diabetes and Thyroid Disease.● Oversaw Marketing, Scheduling, and Office Management for the Start-Up Company.● Created and implemented operational processes.

Director of Product Marketing​March 2015 - Sep 2020● Increased efficiency by 90% with new systems and processes.● Directed all backend production and creative products for all direct mail campaigns.● Generated all profit and loss monthly and yearly reports.● Led all administrative and HR-related company duties which included payroll. Southeast Regional Sales Executive​Oct 2014 - Jan 2016● Facilitated cold calls dealerships selling direct mail opportunities business to business.● Supervised the dealership's mail campaign from start to finish. Call Center Manager and Production Assistant ​Feb 2009 - Oct 2014● Trained and coached staff with full supervision of 15 team members handling outbound and inbound calls for automotive marketing.● Contributed to the CEO with HR responsibilities which included payroll, profit and loss monthly reports, office management, and QuickBooks.

● Exceeded and met sales goals which included at least 300 calls per week, and a particular set number of candidates submitted for positions each week.● Recruited, screened, negotiated, placed, and managed healthcare professionals in temporary travel assignments throughout the United States.● Directed working staff, efficiently utilizing the internal operating system and database.● Collaborated with Account Managers to generate positions and coordinated interviews for travelers looking for a specific location.● Negotiated offer packages from start to finish and provided excellent customer service.