Damarques Torrence Email & Phone Number

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Alpharetta, Ga

Responsible for managing flow of communication between Verizon Wireless and customers.Handle the tasks of greeting customers by phone and provide information on account status.Educate customers on services or products that will benefit their needs.Perform tasks of conducting research and compile solutions to solve customer’s device issues.Effectively respond to escalations in order to achieve customer satisfaction.

Greater Atlanta Area

•Scheduled candidate in-person interviews with appropriate leaders in retail stores•Answered any candidate questions or concerns related to the hiring process•Distributed materials needed for interview process via calendar or email notifications in Microsoft Outlook •Reviewed applicant's information to ensure accuracy of interview times and dates

Greater Nashville Area, Tn

Conducts daily and weekly analysis on statistics to determine where to focus team data processorsCreates queries to help with retrieving data from works databaseCreates spreadsheets to document statistics on a daily and weekly basisAssists team with any questions or problems on incoming royalty payments or other issuesGenerates and administers work among team data processorsWorked with New York office to determine discrepancies in distribution and resolves royalty… Show more Conducts daily and weekly analysis on statistics to determine where to focus team data processorsCreates queries to help with retrieving data from works databaseCreates spreadsheets to document statistics on a daily and weekly basisAssists team with any questions or problems on incoming royalty payments or other issuesGenerates and administers work among team data processorsWorked with New York office to determine discrepancies in distribution and resolves royalty issueRequests cue sheets for productions (Movies, TV shows, etc.) from International Performing Rights Organizations and Los Angeles OfficeInvolved in company meetings to implement a new user interface to improve efficiency and accuracy of royalty paymentsInvolved with training new employees on department and system processesConducts internet and works database research on incoming royalty payments to make accurate decisions for paymentAssess productivity from team members to compose evaluations for directorImplemented a cross-training system in department to help maintain productivity numbers and familiarize the internal teams with other processes; Review electronic income statements of songs that comes from various Performing Rights Organizations for accuracy Responsible for sending corrected income statements to accounting for paymentPerformed various types of research using different internet sites and programs to help make payment decisions for songs Show less

Greater Nashville Area, Tn

Composed vehicle recovery agent updates to provide auto finance companies with status and information regarding the repossession of vehiclesCompile and distribute repossession update reports from information solicited from agents nationwideConstant telephone contact between clients and agents regarding new information and updates on repossession status

Greater Nashville Area, Tn

Registered licenses from movie scores to the Copyright OfficeOrganized and entered TV show/Movie cue sheets into databaseAssisted in delivering copyrighted works to Sony Pictures EntertainmentMaintained record of incoming and outgoing PA forms between Sony Pictures and the Copyright Office

Masters, Business Administration, 3.58

Bachelor, Recording Industry

Activities and Societies: Phi Beta Sigma, NAACP Minored in Business Administration