+ Provides comprehensive and professional support to Microsoft customers+ Analyse customer verbatim and proceed to resolve issue+ Communicate effectively and go to the extra mile to acquire knowledge in resolving customer issues+ Accountable for customers support request picked+ Accountable for the team, as team work is highly recognized+ Collaborate with fellow colleagues to faster resolve customers request+ Adequate research and triage to fill knowledge gap

We are into baking of cakes, pastries, small chops, desserts and drinks. We also produce toiletries such as liquid wash, bar soap, detergent, germicide and so on.

• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support• Analyzed complex project server issues and worked on large enterprise and business-critical applications• Monitored social media and online sources for industry trends• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments• Trained Small Medium Enterprise applicants/clients IT knowledge• Mailed outgoing mail and distributed company's incoming mail to keep communications current, speedy and relevant to current activities• Set up and maintained physical and electronic filing systems• Guided administrative and professional staff through computer and software problems• Delivered reliable administrative support to 15 team members• Produced and distributed team newsletters, email updates and other forms of communication

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping• Managed quality assurance program including on site evaluations, internal audits and customer surveys• Monitored social media and online sources for industry trends• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions• Proactively identified and solved complex problems impacting operations management and business direction• Supported Data Analyst in operational improvements and resolution of 7 problems to deliver top-notch customer service

The Student Industrial Work Experience Scheme (SIWES) Industrial Training (Interns)

• Supported instructor with test administration, curriculum development and assignment grading• Supported classroom activities, including tutoring, grading homework and reviewing exams• Enhanced learning plans and quantified student progress using quizzes, essays and projects• Retained interest and maximized receptive learning by educating students using hands-on instructional techniques• Distributed learning materials such as worksheets, textbooks and supplemental activities• Supervised 25 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments