Dave Mcvicker Email & Phone Number

- Plan and build solutions to improve network visibility and analysis- Perform analysis of network and systems performance problems

Abbott Park, Il

- Support network technicians, providing a 24x7 on-call escalation point for all LAN/WAN connectivity and performance problems throughout the global corporate network- Provide network support for business-critical Citrix, Exchange, and SAP applications on 24x7 “SWAT” teams- Analyze TCP/IP packet data using Riverbed (formerly OPNET) tools to identify and resolve performance problems- Cross-trained with Border infrastructure team to provide support for Check Point firewalls, Cisco ASAs, and Blue Coat proxy appliances- Train technicians to support F5 LTM and GTM, as well as Extreme Networks LAN and WLAN platforms- Collaborate with the Tools team to improve monitoring and alerting for LAN/WAN infrastructure via Solarwinds, LogRhythm, and Fluke Networks Netflow Tracker

Abbott Park, Il

- Member of the LAN Operations team, providing support and troubleshooting complex LAN connectivity problems for worldwide corporate network- Performs basic analysis of packet captures using WireShark and OPNET tools- Serves as a subject matter expert for F5 BigIP platform, as well as Extreme Networks switching and wireless platforms- Assists with the installation and upgrading of switches and wireless access points across the Lake County campus- Responsible for training new hires to support the Extreme Networks switching and wireless platforms- Part of an on-call rotation, providing a 24x7 point of escalation for LAN/WAN technicians- Responsible for interfacing with design and implementation teams for escalation of problem investigations- Interfaces with other support teams (server, application, etc.) and other divisions to resolve connectivity problems

Abbott Park, Il

- Provided second-level LAN/WAN support for worldwide corporate network- Configured and replaced hardware that had failed in the production LAN/WAN environment- Interfaced with Internet and service providers to resolve WAN connectivity issues, including problems with MPLS, frame relay, and Internet circuits- Assisted with the installation and upgrading of switches across the Lake County campus- Investigated problems with BGP and OSPF routing protocols- Provided timely and concise status updates to end-users and management

Abbott Park, Il

- Provided second-level LAN/WAN support for worldwide corporate network- Configured and replaced hardware that had failed in the production LAN environment- Interfaced with Internet and service providers to resolve WAN connectivity issues, including problems with MPLS, frame relay, and Internet circuits- Investigated problems with BGP and OSPF routing protocols- Provided timely and concise status updates to end-users and management

Bloomington/Normal, Illinois Area

- Provided second-level WAN support for over one thousand agencies and claims offices across the U.S.- Resolved complex networking issues with next level support, including interfacing with service providers and hardware vendors- Configured Cisco routers and switches for use with DSL, Cable, and T1 Internet circuits- Assisted in setup and troubleshooting of IPSec tunnels between sites- Participated in numerous project teams, including primary responsibility for setting up pilot networks to model usage of network resources- Created step-by-step troubleshooting documentation for use by first-level support