Abraham Damen Aniciete Email & Phone Number

Quezon City, Philippines

• Liaising with Operations Manager to maintain and improve WU Agent satisfaction within North America region.
• Responsible for providing efficient quality of service to WU Agents through the daily management of the team.
• Support, assist and train Technical Support team in handling difficult Agent PC and equipment issues.
• Responsible for assisting the manager with development, analysis and implementation of staffing, scheduling and reward and recognition programs.
• Evaluate individual performance and make sure employees are familiar with the format of the appraisal and evaluation process.
• Liaising with different departments in order to work on key projects and provide support for campaigns.

 Delivers Lean Management training bootcamp to partner sites' employees on deployment of WU Way Lean design elements.  Coach partner change agents, managers and employees on the Lean tools. Facilitate problem solving sessions, identify issues and develop recommendations. Evaluate skills matrices for partner change agents and supervisors. Evaluate the.

Quezon City, Philippines

• RESPONSIBILITIES
• Performs a lead role in the Incident and Problem Management Team.
• Investigate root cause of major incidents within WU Systems Infrastructure.
• Ensure Problems are properly identified, classified and logged globally.
• Provide on-call support for critical issues.
• Prioritize Problem Management activities, monitor and escalate P2 problems.

Dell Certified Systems Expert for CBG and XPS Systems

MSN Groups, Live Spaces, Microsoft Passport, People.Net

Bs In Computer Science, Major In Database Management

Activities and Societies: Wesleyan Knights - College Basketball Varsity, President of the Sigma Phi Fraternity Eta-Wesleyan Chapter, Vice.

Bs In Computer And Information Science