Successful Agile involves much more than just employing methodologies, it requires teaming with other motivated individuals to achieve more collectively than could ever be realized individually. I’m a solution-driven certified Scrum Master with over a decade of experience in IT help desk leadership and hands-on user support. I have a solid track record of planning and directing projects and am a strategic and tactical planner effective in fast-paced, predictive, and agile environments.I excel at partnering with clients, end-users, vendors, and IT delivery organizations to drive targeted solutions, manage critical success factors, mitigate risk, and achieve business goals. I possess the ability to bridge gaps between business needs and IT solutions, and a proven ability to manage multiple competing priorities, projects, and teams with great precision in high-demand, deadline-intense, environments. A results-driven and passionate individual, with a displayed ability to work independently even under pressure, multitasking on several assignments, and meeting strict deadlines.