Social Media Specialist
Current-Managed Verizon's social media platforms (e.g., Facebook, Twitter) to provide timely and professional customer support and engagement.-Responded to customer inquiries, comments, and messages across social media channels, ensuring a high level of customer satisfaction and brand reputation.Resolved customer issues, technical concerns, and billing inquiries through direct messages and public comments, adhering to company guidelines and policies.-Monitored social media trends and… Show more -Managed Verizon's social media platforms (e.g., Facebook, Twitter) to provide timely and professional customer support and engagement.-Responded to customer inquiries, comments, and messages across social media channels, ensuring a high level of customer satisfaction and brand reputation.Resolved customer issues, technical concerns, and billing inquiries through direct messages and public comments, adhering to company guidelines and policies.-Monitored social media trends and feedback to identify opportunities for service improvement and proactively address customer concerns.-Collaborated with cross-functional teams to escalate complex issues and provide seamless resolution for customers.-Utilized social media management tools and CRM systems to track customer interactions and maintain accurate records. Show less