•Proactively manages the ongoing client to agency relationship for existing clients. •Use independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates clients' needs and advises families. •Responsible for updating the physical schedule within scheduling software and communicating the shift expectations to the assigned team. •Provides feedback to local leaders regarding caregiver performance and customer feedback. •Identifies and makes recommendations regarding any safety concerns of caregivers or clients •Determines client recovery activities for deactivations, hospitalizations, hours reductions, and canceled hours. Responsible for ensuring that clients value our services as outstanding. •Coordinates care with Client Care Coordinator, family members, and other care providers. •Reviews daily care logs to ensure quality care is delivered. Initiates care coordination process based on information gathered in the notes with the necessary parties and documents accordingly. •Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential clients, and inactive clients. • Completes special projects as assigned. • Answers potential client inquiries whether made via phone or web and qualifies them for home visits. •Manages new client assimilation process and ensures it is completed in specified time frame •Assist with billing and accounts receivable • Responsible for caregiver recruitment and executing effective recruitment strategies, as well as facilitating the onboarding of new caregiving staff.• Efficient client handling, as demonstrated by key indicators like client satisfaction and client turnover rate. •Successful resolution of each incoming call, as demonstrated by client, caregiver, and operations manager and surveys.

Hiring CaregiversTraining CaregiversRecertification of compliance Scheduling

Intake Coordination, Tracking Patients from Point of Care to in-Home Care, Scheduling field Healthcare Clinician; Skilled Nurses, Physical Therapists, Speech Therapists, Occupational Therapists, and Social Workers.