Delivered a 20% increase in team productivity through effective facilitation.

Led customer success efforts and provided exceptional customer support as a strategic leader for multiple teams and stakeholders. Translated organizational objectives into effective tactical action plans to drive success. Recognized for accomplishments in leadership and customer service, resulting in promotions to positions of greater responsibility.

Led customer success and conflict resolution efforts at GoMoney, a subsidiary of Sterling Bank, resulting in high levels of customer satisfaction and retention.

As a Customer Service Representative for Jumia, I am committed to delivering exceptional service to our customers. I am the first point of contact for customers and am responsible for responding to inquiries and resolving issues promptly and professionally.In this role, I handle a variety of tasks, including managing customer orders, tracking shipments, and assisting with product inquiries. I am also responsible for managing customer complaints and resolving issues in a timely and… Show more As a Customer Service Representative for Jumia, I am committed to delivering exceptional service to our customers. I am the first point of contact for customers and am responsible for responding to inquiries and resolving issues promptly and professionally.In this role, I handle a variety of tasks, including managing customer orders, tracking shipments, and assisting with product inquiries. I am also responsible for managing customer complaints and resolving issues in a timely and effective manner.To ensure the highest level of customer satisfaction, I work closely with our sales and logistics teams to ensure timely delivery of products and accurate information is provided to customers. I also strive to continuously improve my skills and knowledge in customer service and stay up-to-date on the latest trends and best practices in Jumia Show less

Ensure outstanding customer satisfaction by maintaining strong working relationships.Guide and lead team members to deliver products/services that meet or exceed customer requirements.Handle client issues throughout the implementation life cycle in a timely and accurate fashion.Manage and train resources to ensure quality and consistency of service to customers.Schedule and conduct status meetings with appropriate development resources and customers.Provide proper refunds… Show more Ensure outstanding customer satisfaction by maintaining strong working relationships.Guide and lead team members to deliver products/services that meet or exceed customer requirements.Handle client issues throughout the implementation life cycle in a timely and accurate fashion.Manage and train resources to ensure quality and consistency of service to customers.Schedule and conduct status meetings with appropriate development resources and customers.Provide proper refunds and compensation to customers on time.Assist sales team in business acquisitions, planning, retention, and management.Maintain complete and accurate customer correspondence data.Assist in making major business decisions.Develop and update client-related reports.Managing client relationships to build a reputation for excellent service and generate repeat business.Negotiate and manage agreements through the business contract process.Create online videos, training guides, FAQs, WebEx training sessions, etc. to benefit all customers.Identify and develop problem-solving methodologies to resolve customer issues. Show less