Damian B.
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Damian B. Email & Phone Number

European Customer Support Director at Square Enix Europe at Square Enix
Location: Surbiton, England, United Kingdom 5 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Square Enix
Role
European Customer Support Director at Square Enix Europe
Location
Surbiton, England, United Kingdom
Company size
1050 employees

Who is Damian B.? Overview

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Quick answer

Damian B. is listed as European Customer Support Director at Square Enix Europe at Square Enix, a company with 1050 employees, based in Surbiton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Damian B..

Damian B. previously worked as European Customer Support Director at Square Enix and European Customer Service Senior Manager at Square Enix. Damian B. holds Bachelor Of Arts (B.A.), German Studies from The University Of Reading.

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Square Enix

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Profile bio

About Damian B.

Customer Service and Communications professional with a proven track record in the Video Games Industry.Excellent interpersonal, man management and organisational skills, able to operate at all levels. Highly motivated to provide industry best customer experience, while fostering a welcoming and inclusive working environment.

Current workplace

Damian B.'s current company

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Square Enix
Square Enix
European Customer Support Director at Square Enix Europe
london, london, united kingdom
Website
square-enix.com
Employees
1050
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5 roles · 26 years

Damian B. work experience

A career timeline built from the work history available for this profile.

European Customer Support Director

Current
Square Enix

London, England, United Kingdom

Responsible for the overall vision, strategy & coordinated delivery of EMEA multi-channel, multi-discipline customer support at Square Enix across AAA games, live service titles, Mobile and Store.- Oversee operations, productivity & development of core CS teams. - Monitor industry trends and identify technologies & initiatives to further enhance customer.

Apr 2019 - Present

European Customer Service Senior Manager

Square Enix

London, England, United Kingdom

Responsible for day to day Customer Support management and leadership, supporting all products across boxed, digital, mobile & web. Oversee adherence to service levels, capacity planning and team management. Responsible for building and maintaining relationships with outsourced support partners, game teams and key stakeholders across the business, while.

Apr 2014 - Apr 2019

European Customer Service Manager

Square Enix Ltd

Responsible for maintaining and running of Square Enix Europe's multilingual customer service experience across multiple disciplines and teams:- Call centre team providing live phone, chat and email support for all Square Enix console, PC & mobile games and Store.- Game Master team providing 24/7, year round in-game MMORPG support- Operations Support team.

Feb 2006 - Apr 2014

Qa Lead

Eidos
  • Complete game play-through and language testing to meet regular submission deadlines.
  • Regular progress reporting to and liaison with development.
  • Multi-language game manual and readme proof reading.
  • Test team management and task assignment.
2004 - 2006 ~2 yrs

Qa Lead

Vivendi Universal Games
  • Organisation and Management of the Quality Assurance Department.
  • Management and Development of four members of staff.
  • Liaising with Senior Quality Assurance Leads and Product Managers throughout Europe.
  • Lead testing of products including bug identification, reporting and logging.
  • Enhancing existing communication with Product Managers to ensure both parties have a clear understanding of each team’s procedures and pressures.
  • Implementing new bug reporting procedures to clarify and ease the localisation process.
2000 - 2002 ~2 yrs
Team & coworkers

Colleagues at Square Enix

Other employees you can reach at square-enix.com. View company contacts for 1050 employees →

EH Eugene Hatch Eugene Hatch Colleague at Square EnixEl Segundo, California, United States, United States View → SM Shoichi Matsuzawa Shoichi Matsuzawa Colleague at Square EnixJapan, Japan View → K( Kazuya ( Andii ) Yamanaka Kazuya ( Andii ) Yamanaka Colleague at Square EnixGreater London, England, United Kingdom, United Kingdom View → MN Muhammad Naufal Muhammad Naufal Colleague at Square EnixWest Java, Indonesia, Indonesia View → IR Isabella Ribeiro Isabella Ribeiro Colleague at Square EnixRio De Janeiro, Rio De Janeiro, Brazil, Brazil View → TA Tom Arredondo Tom Arredondo Colleague at Square EnixUnited States, United States View → WC Warren Cg Warren Cg Colleague at Square EnixIndonesia, Indonesia View → HD Hoang Dinh Hoang Dinh Colleague at Square EnixVietnam, Viet Nam View → IR Inkz Randgris Inkz Randgris Colleague at Square EnixBangkok City, Thailand, Thailand View → KH Karl Hggins Karl Hggins Colleague at Square EnixIreland, Ireland View →
2 education records

Damian B. education

Education record

St Ignatius College

• GCE ‘A’ Levels - English Literature - French - German - General Studies • 10 GCSE’s

FAQ

Frequently asked questions about Damian B.

Quick answers generated from the profile data available on this page.

What company does Damian B. work for?

Damian B. works for Square Enix.

What is Damian B.'s role at Square Enix?

Damian B. is listed as European Customer Support Director at Square Enix Europe at Square Enix.

Where is Damian B. based?

Damian B. is based in Surbiton, England, United Kingdom while working with Square Enix.

What companies has Damian B. worked for?

Damian B. has worked for Square Enix, Square Enix Ltd, Eidos, and Vivendi Universal Games.

Who are Damian B.'s colleagues at Square Enix?

Damian B.'s colleagues at Square Enix include Eugene Hatch, Shoichi Matsuzawa, Kazuya ( Andii ) Yamanaka, Muhammad Naufal, and Isabella Ribeiro.

How can I contact Damian B.?

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What schools did Damian B. attend?

Damian B. holds Bachelor Of Arts (B.A.), German Studies from The University Of Reading.

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