Damian Hernandez Email and Phone Number

Security OfficerSecuritasOctober 2020 to Present• Secure client's site and property • Adapt to new situations as needed • Stay vigilant

CSR - Customer Service RepresentativeTexas Work Force CommissionApril 2020 to October 2020• Takes initial claims by phone. • Investigates and adjudicates UI claims with quality, courtesy, and timeliness. • May make determinations on initial, additional, reopen, and claims certifications regarding paymentof UI to claimants and liability of employers for charge-backs. • May organize cases according to Tele-Center standard policies. • Obtains all necessary information and may assist with rebuttal opportunities prior to issuing aquality determination. • Interviews individuals by phone and simultaneously enters data into computer system with attentionto detail and accuracy. • Explains the Texas Unemployment Compensation Act and other applicable laws to the claimant andemployer. • Work quickly, perform multiple tasks, pay attention to detail, enter and retrieve data fromcomputers, and provide quality customer service. • Adhere to telephone schedule and strict deadlines as outlined by team supervisor. • Serve our customers, other staff, groups, and situations with quality and timely customer service inaccordance with TWC’s mission, vision, and philosophy.

Central DispatcherFred Loya Insurance - El Paso, TXJune 2018 to April 2020I have received yearly customer service trainings, oral and written communication skills training, and GWire/ AS400 /system training. Ihave acquired the skills of multi-tasking while communicating with customers onthe phone, time manangement, proficiency and accuracy, andassist/guidethe customerthru the repair process of their property. The qualification used to perform my job is being proficient and accurate while providing the bestcustimer service