German department Tier 2 Account change and Tier 1 RetailReceived constant training and upskilling.Assisted the customer with online shopping and questions or issues about the website or app.Escalated and resolved complaints about carrier, orders or customer experience.Assisted customers with orders, returns and issues with orders or items and any issues with customer service experience overall.Maintained outstanding customer relationships.Warm and friendly rapport whilst interacting with customers by phone, email and on live chat.Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach.Addressing escalated complaints with diplomacy and acknowledgment.Assisted with account inquiries and changes accurately verifying information to resolve service complaints and requests.Served as point of escalation for complex customer issues, following a timely resolution.Monitored customer surveys and feedback to develop corrective actions for service-related issues.

Updated customer profiles.Verifying and Checking unverified Customers.Escalated any issues, complaints and requests accordingly to make sure it is acurrately resolved.Checking sensitive documents.Assisting with bonuses and promotions.Assisted by providing and creating QA spreadsheets to ensure excellent service.Assisted with start and end of day statisticsDone website testing to make sure that there are no glitches and faults.Removed any duplicate information from customer profiles.

Flow Jamaica internet, landline and TV service provider.-Providing effective and professionalcustomer service and showing empathy.-Assisting customers with their internet, landline and TV service issues by troubleshooting and resolving issues and requests.-Billing, payment and non payment assistance.-Liaising between different departments and raising and dealing with escalations. Amending and providing customer data on the systems.-Sales support. Assisting customer's with signing up for the services and providing them with knowledge on the product and services offered.

-Providing effective and professional customer service by assisting customers through email, phone and social media platforms.-Assisting customers and sellers with their orders, returns and bulk orders and returns and missing items by following up with different departments and resolving the issues. -Payment and non payment assistance.-Liaising between different departments and raising and dealing with escalations.-Amending and providing customer data on the systems.- Sales support. Assisting customer's with signing up for the services and providing them with knowledge on the product and services offered.-Dealt with competitions and promotions held by the company. -Tracking start and end of shift stats.

-Providing professional direct face to face Customer service.-Replenished all shelves making sure it is full and dealt with bulk stock in the back end.-Assisting customers with promotions and stock information availability.-Packer, assitisted with packing orders and stock in the back end.-Dealt with waste and damaged stock.

-Assisted with maintaining customers property and providing professional customer service all over Cape Town Areas.-Fixing customers gates, doors and windows.-Painted customers property and assisting with interior layout of the customer's house or building.-Cleaned out customers property if requested and dealt with issues they are facing on their property like their electric gates, doors, or windows and other adhoc tasks with electrical supplies paid for by the customer.

-Dealt with empty stock and sorting it.-Packed huge orders and loads for different company's, shops and people who are customers of Coke.-Ensured that the correct orders are sent out to the correct place with the correct amount on time.

-Worked on a huge treadmill machine maintaining it, mixing Inc and filling bottles of Inc and getting it tested before having it packed and sent away.-Dealt with empty stock and sorting it.-Packed huge orders and loads for different company's, shops and people who are customers of Nu Tech Digital Inc.-Ensured that the correct orders are marked correctly and sent to the correct place with the correct amount on time.