Vendor Governance: Spearheaded the development and implementation of a comprehensive vendor governance program. Partnered with stakeholders to define success metrics, fostering trust with vendors through open communication. This framework ensured accountability and maximized value delivery from our vendor partnerships, demonstrably improving performance.Client Advocate: Championed the voice of the client, translating contact center customer needs into actionable tool requirements throughout the development process. This dedication resulted in a measurable increase in customer satisfaction scores.Technology Adoption: Successfully bridged the gap between technology and operations teams by driving awareness of new tool developments. Acted as a key liaison, facilitating smooth adoption and maximizing the impact of new technologies.

Leveraging my skills in Quality Analysis, Business Analysis, Scrum Mastership, Product Ownership, and Product Management, I've thrived in various industries. My experience spans quality analysis as part of a Master Data Management transformation initiative and data analysis for an API development project. I excelled at crafting user stories, features and epics, maintaining product backlogs and leading scrum events. I also managed a product catalogue, validating product pricing and offerings against market changes and proposing new product developments.

Led a team of Business Analysts as a Senior Business Analyst within the Specialty Pharmacy Business Unit. Successfully influenced the scale and release strategy of several clinical products and tools by leveraging my Subject Matter Expertise. I facilitated meetings with stakeholders and project team members, ensuring smooth collaboration across these highly visible projects

As a Business Analyst, I spearheaded access management initiatives, leading the evaluation of applications through access and authentication assessments. I actively participated in all phases of the SDLC (agile methodology) for a web-based identity and access management (IAM) solution. My leadership extended to the access management governance effort, where I played a key role in developing BRDs, FRDs, use cases, and test plans. I also leveraged my expertise to support UAT activities, leading or assisting as needed.