Damian Dono Email & Phone Number

Budapest, Hu

Budapest, Hungary

- Handle inbound customer service calls and live chat using Zendesk.- Assist passengers with booking, rescheduling, and cancellation of flights through Amadeus Navitaire Skyspeed platform.- Provide accurate information regarding flight schedules, delays, and cancellations.- Address customer complaints and issues promptly and efficiently.- Coordinate with other departments to resolve complex customer problems.- Ensure customer satisfaction by providing high-quality service and follow-up.- Maintain and update customer records in the CRM system.- Document all customer interactions and actions taken.- Assist customers with check-in procedures and baggage claims.- Promote and upsell additional services such as extra baggage, seat selection, and priority boarding.- Inform customers about special offers and promotions.

Budapest, Hungary

- Managed daily operations of an e-commerce retail website and tripled the sales of the previous 6 months in just 2 months. Updated daily the inventory of the website. - Processed orders from the retail store and Amazon Seller using Amazon, SAP Business One, and MS Excel.- Prepared shipping labels on the DHL platform.- Provided daily customer service for both the retail and the B2B websites.- Research keywords and perform SEO Tasks to improve e-commerce search results. Manage Google Merchant platform, Search Console, Ads, and Analitycs. Configured Ads for both Google and Facebook platforms. Prepare blog posts to match the keywords opportunities. - Contributed to the development of a new B2B store for distributors on the WIX platform to replace the current outdated webshop.- Schedule content for the social media platforms of the retail website. Coordinate and manage influencers for both retail and wholesale websites.- Prepare newsletter and email campaigns.

United Kingdom

- Successfully developed an e-commerce website utilizing the Shopify platform.- Demonstrated meticulous attention to detail while uploading and maintaining an extensive product catalog, ensuring accurate descriptions, high-quality images, and effective SEO optimization.- Devised and executed a comprehensive marketing strategy that facilitated substantial business growth.- Strategically expanded the customer base through methods aimed at growing email and SMS subscriber lists, all while adhering to data privacy regulations.- Employed precision targeting to reach specific audience segments, utilizing automation for timely alerts and incorporating personalized elements into email and text communications. This approach ensured the delivery of pertinent messages to the right recipients at optimal times.- Utilized a diverse range of analytical tools to analyze business trends comprehensively. Custom reports and industry benchmarks were leveraged to monitor growth and assess performance metrics, enabling data-driven adjustments and optimizations based on trends and performance metrics to drive ongoing campaign success. - Displayed a knack for identifying upsell opportunities by attentively listening to customer needs and preferences.

La Habana, Cuba

- Responsible for the Marketing area of the company.- Design annual strategic planning and budget focused on achieving company goals in sales, branding, public relations, and media.- Budget planning on Microsoft Excel.- Creative manager for advertising campaigns.- Social Media Manager and Content creator and planner for IG, FB and YT channels.- Co-developed the current corporate website using the WordPress platform.- Designer for visual ads on Adobe Photoshop and Illustrator.- Arranged and conducted multiple press conferences for live events.

La Habana, Cuba

- Spearheaded a team of designers tasked with creating impactful graphical media.- Contributed as a Spanish/English content creator for Red Cross regional magazine and the International Committee of the Red Cross (ICRC) in Geneva, Switzerland.- Planned and coordinated educational events related to risk assessments in communities prone to natural disasters.