Develop and implement the digital roadmap for this fast-growing medical group, with 40 facilities in 5 different states by aligning IT initiatives to the corporate vision and evaluating business processes to identify new technologies to support clinical operations and revenue cycle management. As HIPAA Security and Compliance Officer, oversee the policies and procedures that ensure proper patient data availability, integrity, and security.Major Accomplishments: ● Spearheaded the implementation of Robotic Process Automation (RPA) in the Authorizations department, resulting in a 30% reduction in workload and elimination of redundant tasks. The successful implementation of RPA not only delivered substantial efficiency gains but also resulted in significant cost savings and improved data quality, and the department continues to realize the benefits of RPA to this day.● Implemented a comprehensive security framework and user education and training system that reduced our risk score by 40%. Additionally, to foster awareness, I implemented ongoing bi-monthly campaigns to ensure that staff members were aware of the latest threats and how to avoid them. ● Successfully managed a large-scale software migration and implementation across 40 facilities in 4 different states with minimal business impact while also overseeing multiple smaller projects during the height of the COVID-10 pandemic.● Implemented a new IT service desk and knowledge center that reduced the average response to service requests by 50% and provided users with easy access to information and self-help options thereby increasing user satisfaction.● Increased staff efficiency by 40%, and reduced by 60% the overall cost of paper and supplies through an enterprise-wide electronic solution.

Directed operations of the IT department in a fast-paced healthcare environment that supports a variety of medical groups. Specified and approved system architecture and IT infrastructure design for new or acquired facilities. Designed and managed network infrastructure, service-level agreements (SLA), and outsourced technology vendor contracts and services. Established disaster recovery and business continuity plans to ensure ongoing operations and uninterrupted patient care delivery. Major Accomplishments:● Reduced by 60% IT department overhead, increased efficiency and dependability by outsourcing select IT functions. IT operational costs were reduced by 50% through consolidation and more consistent management of vendors.● Reduced by 90% costs of staff training, onboarding, and certification through a new, training program and curriculum.● Delivered 100% network system uptime and recoverability.