• Led and mentored a team of 50 professionals who delivered over 100 new software products accounting for 4 million dollars a year of revenue across multiple client stakeholders while creating a positive and collaborative work environment focused on communication, accountability, and continuous improvement.• Identified and implemented process improvements to the portfolio of projects that improved quality, consistency & visibly into deliverable status as well as increased client satisfaction.• Coordinate internal resources for 20+ in-flight and upcoming projects, by effectively resolving priority conflicts and aligning resources with project goals and business objectives.• Effectively collaborated with internal and external development, design and testing teams as well as stakeholders to identify blocking issues and risks. • Led weekly scrum of scrums for internal project teams to identify progress and provide feedback as well as create a sense of team and community where individual efforts could be showcased and celebrated. • Consistently negotiated and drove discussions towards consensus to move projects forward.

• Led monthly release cycle of multiple streams of business value and collaborated with a team of developers, testers, business analysts, architects, and designers to iterate and implement stakeholder requirements.• Identified and recommended multiple additional value-add services to client that the team could provide, resulting in 35% increase in contract value.• Facilitated weekly brainstorming sessions with cross-functional teams to identify and prioritize new features and functionality.• Central point of escalation for production issues and provided initial analysis and troubleshooting of the problem.

• Developed and managed direct relationships with key stakeholders and subject matter experts to ensure the business solutions aligned with their goals and priorities.• Identified creative solutions to solve business problems in a way that would decrease the time to market and meet business objectives.

Client: MicrosoftSoftware Projects: Marketing Planning, Events Planning, Registration Systems, Relationship Management, Bulk Email (10,000+ users 100+ Stakeholders)Summary: Provided End-to-End management of the validation of multiple interconnected systems• Engaged technical resources such as testers and developers to accurately understand technical features.• Proactively engaged users in order to understand the business logic and create appropriate guidance for testing new features• Drove End-to-End testing of Customer Relationship Management suite components to ensure technical solutions supported business logic• Owned technical triage and communication of user issues to technical teams and visa verse• Ability to use sharepoint and other tools to improve project communication and participant management. • Identified ways to robustly ensure new features are tested using actual business processes.• Provide 1st Level support of issues logged by users and identify non-release issues such as localization, domain and account issues.

Client: Multiple Software Projects: Multimedia music experience delivered on USB, Online order processing, Interactive Flash info tablet.Summary: Worked with small and medium sized businesses to bring ideas to completion.Created development policy and new project initiation process.Wrote functional specification requirement documentation and provided quotes for sales personnel.Managed contract employees. Used the agile management process in order to show clients new functionality every two weeks.Tracked the progress and profitability of multiple projects simultaneously.

Used problem solving skills, technical expertise, and research ability to make sure that multiple offices had uninterrupted service and that end users had the tools they needed. (Part time work while finishing degree.)Managed windows environment that included servers, workstations, networks and printer.Interacted with end users in to ensure they had the best tools for them to succeed.Researched different technical options for backup systems and for system growth.

• Led a high-performing sales team that consistently sold 10-20 RVs per month, resulting in an average of $600,000 of monthly revenue.• Created and communicated individual sales goals for sales team and established team goals and incentives to foster collaboration and motivation. • Analyzed past sales data and set ambitious yet achievable targets and offered competitive incentives to high-performing team members. • Approved and finalized all sales related to the department, ensuring accuracy and compliance with company policies and standards, by reviewing and validating sales orders and invoices while coordinating with internal departments and external partners.• Planned and implemented three different business strategies to increase profitability and company cohesion.• Managed a monthly advertising and marketing budget including SEO and PPC of $20,000, resulting in an increase in website traffic of 35%.

• Developed a web-based system to provide instant access to detailed information about any of the 500 pieces of inventory, including availability, location, pricing, and specifications that enabled customers and sales associates to make informed decisions and streamline the sales process.• Developed a web-based CMS that interfaced with the Exchange server and inventory system, enabling the Internet department to effectively track and manage interactions with 300-500 leads per month.• Led the development and implementation of inventory photo capture software that reduced the time it took for an RV to be listed on the website from 3 weeks to 5 days, resulting in a significant improvement in operational efficiency.• Provided comprehensive training and support to new users and managers, resulting in increased system proficiency and productivity.