Specialties: Strategy, Business Transformation, Customer Excellence, International DeliveryI am a proven, commercially focused, solutions-led, Qualified Agile delivery specialist with a demonstrable track record of delivering business change and transformation programmes globally. Utilised in a Chief of Staff capacity where the role doesn’t already exist within the organisational structure.Known for my ability to understand a business model, quickly highlight the inefficiencies and provide the strategy to make the required changes; whilst engaging key C-Suite stakeholders, providing Board Counsel, delivering thought leadership to clients and third parties that translates business requirements into robust, cost-effective operational outcomes that facilitate organisations to grow.Experienced in working with a multitude of customer-built frameworks whilst looking for the opportunity to evolve and implement change and/or build custom frameworks where required to drive efficiencies across corporate objectives (OGSM / OKRs), PMO, service delivery and continual service improvement.Seen as trusted and inspiring business leader who brings an open and team-focused approach to business management that helps good business, transform into highly performing teams driving Operational and Commercial success alongside delivering industry leading Customer Excellence.