• Quoting clients on IT solutions to fulfil specifications and requirements• Liaising with international suppliers to negotiate prices and define specifications• Establishing, implementing and overseeing effective systems, processes and controls; providing input into company direction and strategies• Assembling and repairing industrial PC hardware• Inventory control and stocktaking; sourcing, procuring and onboarding new products• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Planning and managing team performance, skills development, talent, and culture to improve innovation, achieve efficiencies and increase competencies• Data entry and database management, maintaining meticulous records• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing sales assistants to ensure customer growth, brand awareness and operational excellence• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Overseeing daily operations with meticulous attention to detail while monitoring sales cycle• Delivering a high standard of sales, administrative, marketing and financial support

• Repairing industrial PCs and resolving software issues• Managing international RMA operations, coordinating with overseas suppliers to return stock for repair if out of the scope of in-house repair• Sourcing replacement components• Providing cost estimates to clients based on material and labour evaluations• Training new staff