Damian Nicholson Email & Phone Number

Charlotte, Nc, Us

● Served as a fleet manager; oversaw all commercial vehicles, drivers, and related assets, including daily operations, conditions, external and internal policy compliance, and overall performance. ● Provided assigned vehicles and drivers were in serviceable condition- ensured a safe and cost-effective usage.

United States

● Performed duties as logistics coordinator; established effective corrective strategies in resolving issues with logistic equipment, including shipping- ensured accessibility to essential tools and services in the workplace. ● Maintained open lines of communication with customer service representatives resulting in catered exceptions, rushed orders, and changes in prompt manner. ● Documented delivery time from drivers; updated delivery logs; and acquired transportation statuses- resulted in efficient delivery of customer products and services.

Newark, Nj

 Maintain optimal inventory levels, availability, and demand, along with reporting order fulfillment status, forecasts, and schedules in close liaison with key customers. Eliminate communication barriers with customer service representatives in order to cater exceptions, rush orders, and changes in a timely manner. Ensure accessibility to essential tools and services at the workplace by proactively resolving equipment, logistics, and shipping-related issues and establishing corrective action plans accordingly. Ascertain fulfillment of all safety standards and protocols by presenting vehicle condition reports and truck repair information to mechanics. Confirm seamless delivery of products and services to customers by recording delivery time details from route drivers, updating delivery logs, and interacting with concerned authorities to acquire transportation statuses. Tactfully execute all activities of 3 large-scale accounts simultaneously, as well as secured 2 additional accounts for the company. Train and coach 30+ drivers to enhance capabilities at individual and group levels.

Cranford, New Jersey, United States

 Achieved optimum level of customer satisfaction by delivering top-notch services to clients and attending user calls, emails, and chats in a professional manner. Boosted overall business productivity as well as elevated customer service standards by functioning as a liaison between the customer support team, senior management, and key customers. Innovated and restored business processes and procedures by forwarding customer feedback to technical and marketing teams with an aim to offer clients an exceptional service experience.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Marketing