ICT Service Operations Project Manager working to transition the Peel Health Campus to WA Health.

Team Leader for the COVID-19 Field Support Team

I coordinated a team of 9 onsite IT Support staff working across 7 North Metropolitan TAFE Campuses. Further to this I also coordinated the hardware replacement project, managing the replacement cycle of a fleet of almost 10,000 endpoints as well as Operating System and software deployment to both Windows and Mac devices, using SCCM and Munki.Some duties and responsibilities included:• Coordinate staff rosters to ensure adequate support coverage of all campuses• Ensure support… Show more I coordinated a team of 9 onsite IT Support staff working across 7 North Metropolitan TAFE Campuses. Further to this I also coordinated the hardware replacement project, managing the replacement cycle of a fleet of almost 10,000 endpoints as well as Operating System and software deployment to both Windows and Mac devices, using SCCM and Munki.Some duties and responsibilities included:• Coordinate staff rosters to ensure adequate support coverage of all campuses• Ensure support tickets are resolved within suitable time frames and to a satisfactory standard• Manage staff leave requests• Coordinate hardware and AV refresh schedule and installation in line with the College’s device replacement program policy• Coordinate AV support for internal and external presentations in lecture theatres across multiple campuses• Provide an escalation point for additional hardware, software and AV technical support• Manage Active Directory Users and Computer objects• Manage Software deployments for both Windows and MacOS using SCCM and Munki• Collate software requests as part of the software refresh cycle Show less

I worked part time as a Performance Analyst with the Wallabies, travelling with the team for all training camps, matches and the Rugby World Cup. Reporting to the Head Coach, my role is to provide world class data analysis and technology support to all coaches, players and support staff.Main duties performed:• Film training using camcorders and drones• Provide multi angle live video feedback solution for coaches box on game day using SDI to IP H264 encoders• Analyse players… Show more I worked part time as a Performance Analyst with the Wallabies, travelling with the team for all training camps, matches and the Rugby World Cup. Reporting to the Head Coach, my role is to provide world class data analysis and technology support to all coaches, players and support staff.Main duties performed:• Film training using camcorders and drones• Provide multi angle live video feedback solution for coaches box on game day using SDI to IP H264 encoders• Analyse players skill and effort from both training and matches using SportsCode and Hudl• Create and distribute reports using Tableau• Analyse opposition teams and players to identify strengths and weaknesses• Setup flexible AV solutions in hotels, training venues and match day stadiums to allow coaches to present video and PowerPoint presentations wherever we are• Provide IT and technical support to coaches, players and support staff Show less

Reporting to the Head Coach, my role as the Performance Analyst for the Western Force is to provide world class analysis and technology support to all professional coaches, players and support staff. Main duties performed:• Manage the filming and distribution of video, software updates and databases using PowerShell scripting and folder synchronization• Use Fairplay Analyzer to produce in depth skill and strategy analysis on all teams in the Super Rugby competition• Analyse and… Show more Reporting to the Head Coach, my role as the Performance Analyst for the Western Force is to provide world class analysis and technology support to all professional coaches, players and support staff. Main duties performed:• Manage the filming and distribution of video, software updates and databases using PowerShell scripting and folder synchronization• Use Fairplay Analyzer to produce in depth skill and strategy analysis on all teams in the Super Rugby competition• Analyse and research developing trends in Rugby Union to assist in developing game strategy and gain competitive edge• Assist with recruitment by identifying talent and presenting video and stats on potential recruits• Provide analysis on training skills and competencies• Assist players and coaches with their individual preview and review analysis• Data interpretation and report creation, including using Excel to manipulate spreadsheets using complex formula’s• Create and present PowerPoint and Video presentations to Coaches and Players• Train and mentor Performance Analysis University Interns• Provide IT and technology technical support while travelling interstate and overseas Show less

My role, as part of the Australian IT team, along with the other 4 members, was to provide Level 2 and Level 3 IT support for all users within Australia. Further to providing end user support to all users, I was responsible for maintaining 35 servers, based in data centres and remote locations Australia wide.Main duties performed:• Provide a high level of customer service in resolving problems, requests and enquiries in relation to IT infrastructure, software, systems and security, in… Show more My role, as part of the Australian IT team, along with the other 4 members, was to provide Level 2 and Level 3 IT support for all users within Australia. Further to providing end user support to all users, I was responsible for maintaining 35 servers, based in data centres and remote locations Australia wide.Main duties performed:• Provide a high level of customer service in resolving problems, requests and enquiries in relation to IT infrastructure, software, systems and security, in accordance with established service level agreements• Provide end user support of PC, laptop and peripheral computing devices, including Windows XP/7, Lotus Notes 8.5 and Windows Server 2008• Manage and maintain Active Directory structures and Group Policy Objects • Ensure that all logged calls are prioritised and completed according to importance, urgency and within any established service level agreements• Coordinate fortnightly meetings with HP and other country Server Managers to discuss updates on current change requests within APAC region• Manage backup systems and media security to ensure data integrity and availability. Ensure data backups are stored on daily, weekly and monthly backup media and located at a secure off-site storage location• Facilitate training to end-users for standard Metso IT infrastructure, applications and software• Maintain and administer the current server systems and related network infrastructure in conjunction with other Metso IT responsible parties Show less

My role was to work independently as the only IT staff member, providing IT support to the organisation’s 50 staff members.Main duties performed:• Administer network, consisting of 3 servers running Windows Server 2003 Standard with Exchange Server 2003 and 50 clients running Windows XP, Windows Vista and Windows 7• Manage Active Directory environment and Group Policies, as well as other server roles, including, DNS, DHCP and Terminal Services• Administer Backups running… Show more My role was to work independently as the only IT staff member, providing IT support to the organisation’s 50 staff members.Main duties performed:• Administer network, consisting of 3 servers running Windows Server 2003 Standard with Exchange Server 2003 and 50 clients running Windows XP, Windows Vista and Windows 7• Manage Active Directory environment and Group Policies, as well as other server roles, including, DNS, DHCP and Terminal Services• Administer Backups running Symantec Backup Exec using Tape media and a NAS device• Administer Trend Micro Antivirus• Manage and maintain Mobile phone fleet, including Nokia E71’s, iPhone’s, AndroidOS devices, Windows Mobile 7 devices and some Blackberry’s• Manage, support and maintain desktop phone’s and Panasonic PABX programming• Use Microsoft Sharepoint Services to maintain and update Intranet portal• Purchase, install and configure new hardware, including, new desktops, laptops and multifunction printer devices• Assist in setting up a corporate WAN environment consisting of all state Rugby Unions in Australia (6 sites in total)• Assist in installation and configuration of Virtual Machines using VMware vSphere• Assist in development of Standard Operating Environment in SCCM 2007 R2, including building base Windows 7 image, packaging software and drivers, developing GPO’s, testing and rolling it out to machines• Assist in sending out EDM’s, including, troubleshooting HTML code• Liaise with hardware vendors and service providers to troubleshoot issues Show less

My role as the Performance Analysis Assistant was to assist the Performance Analyst in providing professional analysis for the Western Force, Perth Spirit and the Academy.Main duties performed:• Film or obtain video footage of trainings and games and provide for professional coaches and players• Capture, convert and edit video files• Perform in depth analysis of Western Force and opposition matches using Verusco TryMaker Software• Manipulate Excel formulas to create… Show more My role as the Performance Analysis Assistant was to assist the Performance Analyst in providing professional analysis for the Western Force, Perth Spirit and the Academy.Main duties performed:• Film or obtain video footage of trainings and games and provide for professional coaches and players• Capture, convert and edit video files• Perform in depth analysis of Western Force and opposition matches using Verusco TryMaker Software• Manipulate Excel formulas to create statistic spreadsheets• Create and maintain network shares• Setup and Administer FTP server, including using Active Directory to control user accounts• Provide IT and Technology support to professional players and staff• Setup LCD Projectors, SmartBoard’s and sound systems for presentations• Create and present PowerPoint presentations Show less