Damian P. Email & Phone Number

New York City Metropolitan Area

Chicago, Illinois, United States

New York, New York, United States

As the Senior IT Project Engineer I work directly with the Project Engineering manager to develop new methods and standards, create training documentation and mentor the Professional Services team. I also provide support for top level escalations as well as SME guidance for Email migrations (Office 365, Gsuite, On-prem), Network build outs and installs (Ubiquiti & Meraki), IAM (Okta, Gsuite/Office 365 SSO ) and any other technologies as needed.My skillset is varied and I am adept at learning new technologies and creating procedures to leverage them. Some of the most common project types I have extensive experience include:Office 365/Azure Administration - Configuring services for best practices and connectivity. Including but not limited to: IAM, AAD, AAD Connect, Azure VM's, Microsoft Defender for email, sharepoint, onedrive & endpoints, Compliance and ediscovery, DLP, ADFS, and the entire Office 365/azure solution stack.Email migrations - Migrating both to and from Office 365 & Gsuite. Including both cloud & on-prem email serversData migrations - Migrating to and from Office 365 Sharepoint/Onedrive, Google drive, Box, Dropbox, and on-prem file seversIAM & SSO - Experience includes Okta, Microsoft 365 AAD, Gsuite SSO and configuring hundreds of third party apps and network appliances to authenticateActive Directory and Group Policy - Administration of local and cloud based AD servers, group policy creation, shared drive security, users groups and all aspects of Microsoft AD on Server 2003-2019 and Azure ADNetwork hardening, administration and buildouts - Experienced with Ubiquiti, Meraki, SonicWALL, Fortigate, Sophos and others.Datto Backup technology - Including Backupify, BCDR & Cloud continuity I pride myself on my thoroughness & attention to detail in my work including planning, customer communication, post-project support, creating SOP's & internal documentation. My consistent CSAT score of 95%+ is a testament to my work ethic.

Tucson, Arizona Area

Primary duties include:• Azure AD & Office 365 management including user creation in the cloud and using AAD sync with on prem servers, Intune Configuration and Deployment, Security hardening and monitoring of AAD and O365 exchange servers, Email encryption, HIPAA compliance & data loss prevention (DLP) policies• Working with company ownership and top level leadership to implement changes to SLA's, ticket queues, workflow rules, SOP's, procedures and other items in Autotask PSA and Datto RMM• Managing Datto RMM including automation and monitoring of: backups, antivirus, new user creation, windows patch management, security events, system lockdowns and many more• Managing Autotask PSA including creation of KPI reports, SLA’s, workflow rules, ticketing queues and more• Setting up third party integrations with PSA/RMM including: Auvik, Webroot, DarkWebID, PassPortal, Addigy and more• Creation, testing and implementation of automated tasks with powershell, bash, linux CLI, and other CLI’s using Datto RMM• Project management and leadership• Client onboardings and offboardings, including removal of old MSP tools, deployment of our tools and discovery and documentation of their network, devices, workstations, servers and overall IT infrastructure • Top level escalation point for help desk tickets• Review third party tools including Auvik, Webroot, DarkWebID, Addigy, Passportal and others. Implement integration with Autotask PSA & Datto RMM when new tools are onboarded• Oversee patch management, approval and installation for Windows desktop and server OS using Datto RMM• Project lead and management on Office 365 migrations, domain setup and hardening, client onboardings and other Sysadmin tasks• Implement and review SOP's, KB's and project templates to ensure consistent results from entire support and sysadmin team• Monitoring & mitigation of cybersecurity and zero-day exploits for OSX, IOS, Windows desktop and server OS, software and hardware vendors

Tucson, Arizona Area

Managed a team of 7 help desk technicians and sysadmins in an MSP setting. Supported 1500 workstations and 100+ servers spread across 50+ clients and domains.Primary duties included:• Coordinated with company owner and leadership to achieve improvements in technician efficiency and customer satisfaction• Managed and directed a team of 5 support technicians and 2 sysadmins in their daily duties including ticket assignment and escalation, on-site travel and time management• Configuring Autotask PSA ticket queues, SLA's, KPI's, knowledgebase information and other items for improved ticket tracking and employee efficiency• Provided level 1, 2 and 3 helpdesk and sysadmin support and acted as final escalation point for difficult issues• Spearheaded the implementation and usage of the project management module in Autotask PSA• Attended DattoCON and other training seminars• Review and approval of time entries and time sheets, ensuring accuracy and proper documentation of ticket resolution steps• Worked directly with company owners and top level executives in the vetting and hiring of new team members• Took ownership of creating system monitoring and automation in Datto RMM

Tucson, Arizona Area

Led a team of 5 Help Desk technicians in their daily duties of supporting over 1000 workstations across 75+ clients in an MSP setting. Primary duties included:• Managing and directing the help desk teams daily duties including ticket assignment and escalation, on-site travel and time management• Oversaw creation of Knowledgebase articles and documentation • Review of daily times entries for accuracy• Automation and scripting via Labtech RMM (now known as Connectwise Automate)• Acted as tier 2 support for ticket escalation• Mentored and trained the help desk team to allow them to grow their skillsets

Greater Salt Lake City Area

Managed the migration of the TAS (the accounting solution) programming language from 16 bit legacy code to 32 bit modern code using the Delphi 7 IDECoordinated the addition of new features and bugfixes to the TAS programming language based on internal customer needs with a focus on report writing, database queries (SQL, DBASE & BTRIEVE) and accounting functionsMaintained the codebase and SOP's for the compilation of the TAS runtime engine and documentation of the internal programming language functions and syntaxHardened and monitored internal Windows and Linux(Redhat) based workstations and servers to align with security best practices