In my role I partner with Functional Leaders and People Business Partner’s of the Sage business and where required support or lead on the development and delivery of central programmes including our Leadership Development and global onboarding programmes.By close partnering (at Regional and Functional levels) I am able to bring a greater understanding to the L&D CoE in supporting the strengthening of strategic capabilities of the business to help deliver exceptional business results

Support and provide guidance to relevant business divisions to deploy their strategic objectives and associated projects. Responsible for identifying employees’ development needs through appropriate consultations and capability reviews.• Design, facilitate and deliver the required development interventions for each business division, which include Management and leadership training, Interactive learning, Coaching sessions, Skills workshops and Bite sized modules. • Establish the… Show more Support and provide guidance to relevant business divisions to deploy their strategic objectives and associated projects. Responsible for identifying employees’ development needs through appropriate consultations and capability reviews.• Design, facilitate and deliver the required development interventions for each business division, which include Management and leadership training, Interactive learning, Coaching sessions, Skills workshops and Bite sized modules. • Establish the most effective style of delivery and ensure that this is aligned to the Kirkpatrick evaluation model.• Consider all learning styles to provide practical, meaningful and result-orientated programmes which are valued by the business. • Partner with relevant business divisions and analyse development needs to determine and design learning interventions to support the businesses strategic objectives, ensuring the alignment with wider divisional strategies.• Facilitate, deliver and champion the Sage Management methodology, Coaching Development Programmes and Competency framework, along with assessing and evaluating individuals’ continued progress across all business divisions.• Consult and liaise with Learning Representatives from across the business to ensure development is relevant within each business area.• Manage relationships with third party suppliers and professional external bodies. Show less

• Aiding the establishment of a learning and development function into a new customer service centre.• Developing a competence assessment programme for all new employees.• Designing and delivering training programmes to meet the training needs of each service line.• Communicating the role of the learning and development function across the business.• Sourcing, organising and providing external training courses which meet the needs of the business.• Designing a three month… Show more • Aiding the establishment of a learning and development function into a new customer service centre.• Developing a competence assessment programme for all new employees.• Designing and delivering training programmes to meet the training needs of each service line.• Communicating the role of the learning and development function across the business.• Sourcing, organising and providing external training courses which meet the needs of the business.• Designing a three month induction plan for all new employees.• Designing a one year training plan for the Balfour Beatty WorkSmart apprenticeship scheme.• Designing and delivering learning and development proposals to the senior leadership team. Show less

• Designing and implementing a training and development programme for new members of the company. These included an intense programme of key sales skills, and product knowledge.• Designing and implementing a performance coaching programme to monitor the commercial performance of new members and agreeing stepped targets to aid the development of staff.• Identifying and implementing commercial strategies to help aid the business performance of staff, and to maximise sales volumes.

• Identifying training and development needs for operational staff and offering suitable solutions.• Designing high quality, and effective, training material to ensure effective learning with accurate and relevant content.• Delivering a wide range of training programmes to staff of all levels, ensuring every individual, team and department were able to meet their business objectives.• Evaluating training programmes and identifying ways to improve service provision whilst ensuring… Show more • Identifying training and development needs for operational staff and offering suitable solutions.• Designing high quality, and effective, training material to ensure effective learning with accurate and relevant content.• Delivering a wide range of training programmes to staff of all levels, ensuring every individual, team and department were able to meet their business objectives.• Evaluating training programmes and identifying ways to improve service provision whilst ensuring return on investment.• Training new agents in a variety of inbound and outbound/ sales and service campaigns • Maintaining on going training records and administration for new and existing staff. Show less

• Managing and developing a team of training staff to aid them in reaching their potential and progress through the company's managerial structure.• Designing and delivering key Sales and services training packages across the company.• Designing and delivering a training programme regarding key Compliance regulations on the selling of all Non-Advised financial products throughout Northern Rock's Direct and Indirect sales lines. • Managing a team through challenging and uncertain… Show more • Managing and developing a team of training staff to aid them in reaching their potential and progress through the company's managerial structure.• Designing and delivering key Sales and services training packages across the company.• Designing and delivering a training programme regarding key Compliance regulations on the selling of all Non-Advised financial products throughout Northern Rock's Direct and Indirect sales lines. • Managing a team through challenging and uncertain times within the company, maintaining the team's performance, motivation and professionalism. Show less