Damian Rees Email and Phone Number
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As an Expert in UX, CX & Human-Centred Design, I work with organisations to make their products and services more human. Sometimes this comes through delivering customer research. Sometimes, I train and guide product teams to be more human-centric, and other times I work with senior leaders as a coach to help them implement customer experience strategies that deliver measurable results.As an expert in UX, CX, and Product Design, I help clients with the following:- Understanding customer needs and pain points- Identifying experience gaps in the market- Communicating a compelling value proposition and improving engagement- Streamlining user journeys and processes for better acquisition metrics- Reducing customer churn with better experiences and featuresAs a coach, I work alongside senior leaders to:- Overcome imposter syndrome and communicate their value effectively- Navigate executive leadership challenges- Set clear experience strategies and visions aligned with the business goals- Empower and support teams to improve performance and deliver measurable impactMy approach is always to help companies adopt a more human approach to their employees, partners, and customers.I'm passionate about making technology more human and finding ways tech can solve the real-world problems people face in their day-to-day lives.Let's connect and explore how my expertise in #UX, #Humancentreddesign #CX, #digitalstrategy, and #productleadership can help you.
Make Human
View- Website:
- makehuman.co
- Employees:
- 2
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Founder | Customer Research And Business Operations ConsultantMake HumanChristchurch, Gb
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FounderMake Human Apr 2023 - PresentLondon, GbWe help fast-growing companies understand why their customers and employees are really leaving, then design solutions people love. At Make Human, we uncover the hidden truths that traditional surveys and exit interviews miss, and transform these insights into meaningful innovations.Through deep listening and strategic research, we help companies:- Discover why valuable customers quietly disappear- Understand what makes great employees leave- Identify blind spots that growth can hide- Turn insights into products, services and experiences that work better for everyoneFor fast-growing companies, success can mask serious problems. Your metrics might look good, but customers are leaving. Your surveys show satisfaction, but employees are quitting. We help you not only understand why, but design solutions that make people want to stay.Our work spans from insight to innovation:- Strategic Research: Understanding the real stories behind your numbers- Experience Design: Creating solutions that address true human needs- Innovation: Helping your teams turn insights into ideas that matterThink of us as strategic advisors who help you understand and connect with the actual humans you serve and employ - then design experiences that keep them with you. After all, if you don't listen carefully to their stories and respond meaningfully, your competitors will.Let's uncover the real story behind your numbers and create solutions people love.
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Fractional Cxo & Experience Design ConsultantExtra Brain Ltd Sep 2023 - PresentAt Extra Brain, we apply our years of leadership experience across agencies, service and product businesses to help leaders progress their growth, operational and change projects. In our experience, we find leaders and their teams are more than capable of working things out themselves, but often struggle to find the time, headspace and focus to make clear plans and oversee the implementation of critical business projects. They often don’t want, or need, to reinvent the wheel. They just need an experienced Extra Brain they can trust to support, challenge and encourage them to make some vital progress. -
Global User Experience DirectorIpsos Feb 2022 - Apr 2023Paris, FrMy role focused on growing, upskilling and inspiring our global team UX Researchers, CX Experts, and Qualitative Researchers. I provided strategic CX & UX expertise to global clients, coached leaders within different countries, and led the global acquisition strategy for UX. -
User Experience Director - EuropeIpsos Apr 2021 - Feb 2022Paris, Fr- Winning large-scale, global UX research projects with new and existing clients.- Working with cross-functional teams to ensure UX, CX and Service Design provide a coherent and valuable offer to clients- Ensuring our teams are global leaders in UX for the Metaverse, Cryptocurrencies, and web 3.0.- Inspiring, training, and coaching global teams to deliver cutting-edge experience research for some of the most advanced companies in the world.- Driving retention initiatives for our talented UX researchers.- Leading our global Inclusive Design initiative.
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Customer Experience (Cx) DirectorSweepr Technologies Nov 2020 - Apr 2021Dublin, County Dublin, IeLeading Product Design and Customer Experience strategy. Working closely with CEO, CTO, & CPO to deliver innovative, highly technical personalised self-service journeys. Key responsibilities:- leading the product designers to innovative, evidence-based solutions- directing all qualitative product design research and quantitative user research- crafting highly compelling personalisation strategies that drive user engagement and reduce churn- delivering evidence-based continuous product improvements- providing subject matter expertise in human behavioural science, CX, UX, & Design -
Founder & Ux DirectorExperience Ux Jun 2007 - Feb 2020Bournemouth, England, GbI founded a user experience consultancy with no investment and grew it over 12 years to become a highly respected specialist boutique agency. I exited the company in 2020As a founder, my role was varied, but my primary responsibility was setting a vision for our UX strategy, winning business, overseeing and liaising with clients and stakeholders, solving challenging UX design problems with clients, and running the delivery and operational side of the agency. Some of the key highlights from this time included:• Delivered measurable UX improvements for clients including a 28% sales increase for The Body Shop, 200% increase in online sales for HomeLet, and an 89% conversion increase for LV=.• Won and managed top-tier clients including The Financial Times, Burberry, LV=, Vitality, and Bodyshop to design and deliver ongoing user research, interaction design, and UX strategy.• Recruited, trained, and managed a team of UX researchers and UX designers to deliver best-in-class UX work in time-critical projects.• Successfully won clients such as Siemens, Game, and DeBeers through a lean and cost-effective B2B marketing strategy• Founded an events brand delivering profitable UX events to a niche audience in conference and mini-event formats with speakers from British Gas, Home Office, Sony, Facebook & Google -
Head Of Experience DesignAppius Jun 2006 - Jun 2007Bournemouth, Dorset, GbResponsible for Design, User Experience, & Digital Marketing teams. My role was to ensure all our digital solutions delivered flawless Usability and leading edge User Interface Design. Working to improve User Experience for clients including Sunseeker, Transport for London, Docklands Light Railway, Northern Rail, and Hall & Woodhouse. -
Senior Human Factors SpecialistNats Aug 2003 - Jun 2006Fareham, Hants, GbWorking with engineers and air traffic controllers to design new software, hardware, and procedures to reduce human error and improve human performance. -
Senior Usability EngineerBbc Jun 2001 - Aug 2003London, England, GbVarious project roles pan-BBC including Interaction Designer, Information Architect, Specialist User Research Manager, User Interface Design Lead and Usability Engineer on a number of different projects and platforms including mobile, interactive TV and web. This was a role which allowed me to introduce, mentor, train and deliver new User-Centred Design techniques to BBC New Media. -
Senior Usability EngineerDigitas Uk Jan 2000 - May 2001London, London, GbActed as a change agent to introduce user-centred design into a large new media agency. Built a usability team who ensured that clients websites offered users an easy and enjoyable experience. Working for client's including Argos, Marks & Spencer, Halifax, Abbey, ABN-Amro, and Hyundai to improve their website, mobile and interactive television platforms.
Damian Rees Skills
Damian Rees Education Details
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Bournemouth UniversityInterface Design
Frequently Asked Questions about Damian Rees
What company does Damian Rees work for?
Damian Rees works for Make Human
What is Damian Rees's role at the current company?
Damian Rees's current role is Founder | Customer Research and Business Operations Consultant.
What is Damian Rees's email address?
Damian Rees's email address is da****@****s.co.uk
What is Damian Rees's direct phone number?
Damian Rees's direct phone number is +4412022*****
What schools did Damian Rees attend?
Damian Rees attended Bournemouth University.
What are some of Damian Rees's interests?
Damian Rees has interest in Psychology, Social Services, Football, Good Design, Gaming, Photography, Science And Technology, Creative Writing, User Experience, Health.
What skills is Damian Rees known for?
Damian Rees has skills like User Experience, User Centered Design, User Interface Design, Information Architecture, Usability Testing, Digital Strategy, Interaction Design, User Scenarios, Web Project Management, Prototyping, Human Computer Interaction, E Commerce.
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