WE ARE BACK!!!! ALPFA Convention 2024 Go to www.alpfa.org to register!!!Prior to taking on the CEO role of ALPFA, Damian has been a Managing Director in Accenture’s Utilities practice for 21 years where he started his career as a coder in their Tech Practice. Most recently, Damian focused on Customer Care Transformation work for utilities including helping clients with strategically pivoting to digital capabilities as they improved their customer engagement. Damian has performed Digital Transformation Strategy and Implementation, Customer Information System builds, Utility Customer Analytics as well as Customer Care operations work. Through these engagements he worked on all project phases including Strategy Development, System Implementation, Business Process Definition as well as Operations.Damian holds a B.S. in Chemical Engineering from Rutgers University and is currently in the Columbia University Executive MBA program specializing in Social Entrepreneurship.Damian’s focus on social entrepreneurship would come as no surprise to people who know him. In addition to his client roles he served as Accenture’s Managing Director responsible for North American Hispanic American Employee Resource Group from 2011 - 2017. In this role he lead the strategic direction of 16 ERG’s across the US engaging in internal career progression as well as local market activities focused on improving the community in which the ERG is based. Damian also serves on the National Board of Directors of Per Scholas, whose mission is to “Break the cycle of poverty by providing technology education, access, training and job placement services for people in under served communities”.Damian is married to his HS sweetheart Idanis, and has 2 children, Damian Francisco, 17, and Ilanis, 14. Damian enjoys watching his son run track, and watching his daughter also run track and grow in photography. Damian also enjoys triathlons and will be completing his 11th this year.
