Damian Shepherd

Damian Shepherd Email and Phone Number

Services Account Executive @ Microsoft
Mount Coolum, QLD, AU
Damian Shepherd's Location
Mount Coolum, Queensland, Australia, Australia
About Damian Shepherd

As a Consulting Services Area Specialist (CSAS) at Microsoft Australia, I lead the sales and delivery of cloud and IT services solutions for enterprise customers. With over 25 years of experience in the IT services industry, I am a Microsoft 365 Certified professional with a strong background in technical solution design, deal management, and customer relationship management.In my current role, I am deeply involved in Dynamics 365 (D365) and the Power Platform, focusing on Business Applications (BizApps). My expertise lies in driving innovation and delivering outstanding results through the seamless integration and optimization of these platforms. I am passionate about helping clients harness the full potential of D365 and the Power Platform to achieve their strategic goals.Throughout my career, I have a proven track record of winning large-scale outsourcing bids and delivering a wide range of solutions, including messaging and collaboration, cloud integration, desktop image management, and help desk and desk-side services. I excel at developing tailored solutions that meet my clients' unique business needs and goals.I am a natural problem solver and an energetic self-starter with strong presentation and communication skills. I thrive on developing strong customer and partner relationships and am committed to continuous learning and growth in the ever-evolving world of business applications.Feel free to connect with me to discuss how we can collaborate and drive innovation together.

Damian Shepherd's Current Company Details
Microsoft

Microsoft

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Services Account Executive
Mount Coolum, QLD, AU
Website:
microsoft.com
Employees:
231118
Damian Shepherd Work Experience Details
  • Microsoft
    Services Account Executive
    Microsoft
    Mount Coolum, Qld, Au
    View
  • Microsoft
    Consulting Services Area Specialist (Csas)
    Microsoft May 2015 - Present
    Australia
    Microsoft Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world-class services with partners, earning customer confidence, trust, and loyalty by improving the overall customer and partner experience, serving as the customer advocate within Microsoft, and driving customer-centric product improvement.The Services Solution Sales team is part of Microsoft Services Australia and is responsible for developing highly skilled Solution Sales specialists that assist the Microsoft field sales, business groups and product groups, and partners in the early wins and adoption/implementation of strategic Microsoft growth technologies in the enterprise space.
    View
  • Microsoft
    Presales Cloud Delivery Executive
    Microsoft Jul 2013 - May 2015
    Australia
    View
  • Ncr Corporation
    Apac Region Services Account Director
    Ncr Corporation Dec 2012 - Jun 2013
    In my current role as APAC Region Services Account Director for NCR, I Lead a community of Account Support personnel including Executive Service Managers and Account Support Managers. Core Lines of Business include Financial Service and Retails Services, Hospitality Services, Telecom & Technology.I interface across the client base providing support and direction of the team and customer in Relationship Management, Sales Support and implementation of life cycle management of support services as well as Financial responsibility of contractual billing, forecasting and revenue target attainment. The key focus of the Account Support team is to ensure a high level of customer delight, with delivery measured through SLA/KPIs, contractual obligations, customers relationship and growth of the portfolio of accounts.
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  • Ncr Corporation
    Executive Services Manager
    Ncr Corporation May 2011 - Dec 2012
    As an Executive Service Manager for NCR, my responsibilities include account relationship and escalation point for all provided services, financial responsibility for all P&L for the $20 million p.a services contract, and leadership of delivery organisation and subject matter experts.
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  • Ibm
    Technical Solution Manager
    Ibm Sep 2008 - Jun 2011
    Lead TSM managing End User solution, from initial assistance in creation of requirements, through client workshops, SME engagement, selection and management. Internal business approvals, pricing input, proposal writing and customer presentations to the extended client's technical employees. Responsibilities: Manage a global & virtual team of Subject Matter Experts (SME)Manage a $8m bid and proposal budgetClient & Stakeholder managementEnsure best practices are utilised by teams such as incorporating ITL3 in solutionSign off on all aspects of responseWork within TPI lead outsourcing process3rd party vendor management Achievements: Solution approved and taken to clients BoardBoard approval of solution, and subsequent technical presentationRecognized contribution to $ billion + solutionSpecialtiesEnd User PlatformDesktop ServicesCloud IntegrationDesktop Virtualization Help Desk Managed Print/Cloud based print queue
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  • Ibm
    Account Technical Solution Manager - Nab
    Ibm Feb 2008 - Sep 2009
    I was asked to move from my previous role into the ATSM role for NAB, to both uplift the relationship between the bank and IBM, and to expand the contractual scope of the support contract. I worked to enhance the clients end users experience through an innovative approach to technical solutions and increased the revenue to the account.Responsibilities: Respond to Requests for Service (RFS) for technical servicesTechnical aptitude to understand business requirementBuild additional proposals for the clients review - without requestAchievements: Repaired Customer Relationship, held in technical regard for requirementsIncrease in RFS work of 200% since role commencement$15m in additional Revenue from non instigated proposals
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  • Ibm
    Technical Solution Manager
    Ibm Jun 2006 - Feb 2008
    Portfolio: End User ServicesLead TSM for EUS portfolio, working as Technical SME, Bid Manager and Sales LeadResponsibilities & achievement:Translation of client requirements into quantifiable scopeAchievement of Business Unit Revenue ($2.5M) and Contribution targets (20%)Achievement of Individual project targets (cost, time, quality, milestones, revenue & margin)Meeting with potential clients to discuss opportunities and proposalsCreate proposals for opportunities based on skilled estimatesMaintaining high level of measurable client satisfaction Single point of contact and company representativeWork with Legal team to ensure contractual complianceRegular Revenue forecasting Managing risk and scope creep on active projects
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  • Ibm
    Service Desk Operations Manager
    Ibm Jan 2004 - Jun 2006
    Manage the operational Service Desk services between IBM and the client Ensure delivery of day to day services against contractual requirementsRisk mitigation to ensure environment stability High severity crisis incident management - through to resolution Strategic Account ManagementManage in house delivery teams and 3rd Party providers (eg. Fujitsu AS)Ensure attainment of 200+ individual SLAsClient expectation management & settingAchievements:IBM People Manager of the Quarter EUS- Q4 2007
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  • Ibm
    Shift Team Leader
    Ibm Jan 2003 - Jan 2004
    As the STL for the Client Service centre I was responsible for leading the on-shift team of up-to 10 staff to ensure response Service Levels were met for the remote support centre.
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  • Ibm
    Consultant/Senior Consultant
    Ibm Jan 2000 - Jan 2003
    Call taking technical resource. Initially working shift work including overnights. Recognised for both technical ability and leadership qualities, promoted to Senior Consultant responsible for coordinating high focus/severity incidents
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Frequently Asked Questions about Damian Shepherd

What company does Damian Shepherd work for?

Damian Shepherd works for Microsoft

What is Damian Shepherd's role at the current company?

Damian Shepherd's current role is Services Account Executive.

Who are Damian Shepherd's colleagues?

Damian Shepherd's colleagues are Hritvik Patel, Jim Chou, Ramavath Mohan, The Fun Zone, Mohamad Reza Dana, Tyrone Paratene, Vanessa Arcaya.

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