Responsible for Terry Smiths Coffin Factory, Masonry Production & Admin, Bretby Crematorium and 8 Floral locations.• From September 2021 took on additional responsibility of 80 funeral homes across two regions, supporting 2 Area Managers.• Leading delivery of funeral products and services into B2B organisations including co-operatives and independent funeral directors and involved in the supplier management element of any re-tender process.• Growing and sustaining core relationships… Show more Responsible for Terry Smiths Coffin Factory, Masonry Production & Admin, Bretby Crematorium and 8 Floral locations.• From September 2021 took on additional responsibility of 80 funeral homes across two regions, supporting 2 Area Managers.• Leading delivery of funeral products and services into B2B organisations including co-operatives and independent funeral directors and involved in the supplier management element of any re-tender process.• Growing and sustaining core relationships with third party suppliers, ensuring efficiencies in the business and maintaining margin.• Working with suppliers to ensure the smooth provision of core raw materials from India and China especially in light of the challenges of Brexit and Covid-19.• Setting standards for all key activity ensuring fit for purpose now and in the future using roots cause analysis and other CI methods.• Ensuring Health & Safety is embedded in the culture for Funeral Services and associated policies & procedures are being monitored and adhered to.• Creating a performance led environment identifying and addressing performance issues and identifying and nurturing talent.• Actively benchmark competitors to ensure keep one step ahead, including identifying short term contingency plans to address sales shortfalls.• Successfully managed the end-to-end delivery of an organisational design process to improve the ways of working within the Coffin Factory. Delivered operational efficiencies and labour cost saving along with improved health and safety for all workers. Resulted in an improvement to bottom line contribution of £100k p/a.• Oversaw the design and implementation of Covid-19 procedures and policies in line with Government guidelines across 138 sites to ensure business could continue safely and deliveries were achieved and received in a timely manner. Show less

Overseeing the day-to-day activities of the wider Funeral Operations business whilst awaiting the appointment of the new Head of Funeral, reporting into, Chief Operations Officer.• Delivered strategic objectives through effective leadership in line with the Funeral and Society’s strategy, vision and values and ensured that all Funeral homes met sales and budgeting targets.• Interacted with Managers across the Funeral business, supporting and encouraging them to drive sales and… Show more Overseeing the day-to-day activities of the wider Funeral Operations business whilst awaiting the appointment of the new Head of Funeral, reporting into, Chief Operations Officer.• Delivered strategic objectives through effective leadership in line with the Funeral and Society’s strategy, vision and values and ensured that all Funeral homes met sales and budgeting targets.• Interacted with Managers across the Funeral business, supporting and encouraging them to drive sales and business goals across their teams.• Tracked and measured performance, turning it into clear actions to improve performance.• Communicating with key stakeholders, including but not exhaustive, third party suppliers, Head Office teams etc. Show less

Leading the integration of the Midcounties Funeral Homes into the CEC portfolio. • Worked in collaboration with key stakeholders to ensure a smooth transition and business as usual for customers.• Led elements such as resource planning, IT requirements, updated ways of workings and processes, integrated existing suppliers, organised equipment requirements etc.• Led the development of e-learning modules,process,procedure, documentation through collaborative working with other… Show more Leading the integration of the Midcounties Funeral Homes into the CEC portfolio. • Worked in collaboration with key stakeholders to ensure a smooth transition and business as usual for customers.• Led elements such as resource planning, IT requirements, updated ways of workings and processes, integrated existing suppliers, organised equipment requirements etc.• Led the development of e-learning modules,process,procedure, documentation through collaborative working with other departments e.g Hr Services, Learning and Development , Design and IT. Show less

Responsible for 132 sites across the UK making £8m contribution per annum to the business.• Worked collaboratively with the Head of Funeral to deliver an industry leading Funeral service and deliver profitable market share growth and assisting the Head of Funeral in formulating and achieving budgets.• Delivered strategic objectives through effective leadership in line with the Funeral and Society’s strategy, vision and values and ensured that all funeral homes met sales and budgeting… Show more Responsible for 132 sites across the UK making £8m contribution per annum to the business.• Worked collaboratively with the Head of Funeral to deliver an industry leading Funeral service and deliver profitable market share growth and assisting the Head of Funeral in formulating and achieving budgets.• Delivered strategic objectives through effective leadership in line with the Funeral and Society’s strategy, vision and values and ensured that all funeral homes met sales and budgeting targets.• Provided leadership, coaching and change management support to ensure a dynamic, highly professional and forward-thinking team.• Developed the Funeral home estate identifying opportunities to grow market share in line with the Funeral and Society core business strategy.• Continuously improved standards, client care and service ensuring that operating practices and policies were implemented and measured consistently across the estate, to ensure competitive advantage was maintained.• Led and supported the rollout and implementation of business development strategies including the development of Funeral pre-paid plans, masonry, floral, wedding sales and any other new business initiatives.• Developed a community engagement best practice for all funeral homes.• Ensured all supplies were purchased cost effectively and in accordance with the society procurement policy and ensure the compliance and implementation of all Society policies and procedures Show less

Originally responsible for a retail portfolio of 22 convenience stores with a combined turnover of £33m and bottom line profit of £3.5m. Promoted to cover Superstores after 2 years of covering Convenience stores, being responsible for a retail portfolio of 16 large superstores (including PFS, Café, non-food departments, concessions, post offices and deli) with a combined turnover of £130m and bottom line profit of £8m.• Led the rollout program for sales-based ordering system implementation… Show more Originally responsible for a retail portfolio of 22 convenience stores with a combined turnover of £33m and bottom line profit of £3.5m. Promoted to cover Superstores after 2 years of covering Convenience stores, being responsible for a retail portfolio of 16 large superstores (including PFS, Café, non-food departments, concessions, post offices and deli) with a combined turnover of £130m and bottom line profit of £8m.• Led the rollout program for sales-based ordering system implementation across the convenience estate – training, system implementation and coaching.• Implemented and achieved regional plans within agreed Retail strategy, Society policies, procedures and legal requirements• Delivered excellent standards of customer service ensuring the implementation of a customer focused led culture within the regional area, ensuring that all shops met sales and budget targets.• Coached and developed store teams to drive best practice behaviour and positive engagement.• Managed and monitored store and post office performance identifying opportunities for performance improvements.• Managed Primary Authority and Home Authority relationships.• Supported Project Management of store refurbishment across estate.• Led and co-ordinated resources and implementation for refits, new stores and small works for the region• Performed informal compliance and quality assessments in stores. Show less

• Part of acquisitions team. This involved converting Budgens to Co-operative stores. Buddy Manager – train, coach, develop, processes• Monitored colleague performance within the store to ensure they have the correct skills to perform their duties accordingly. Including duty validation training – other colleagues (ready for convenience approach) Keep internal talent growing – succession planning• Organised and delivered inductions with all new starters• Worked closely with… Show more • Part of acquisitions team. This involved converting Budgens to Co-operative stores. Buddy Manager – train, coach, develop, processes• Monitored colleague performance within the store to ensure they have the correct skills to perform their duties accordingly. Including duty validation training – other colleagues (ready for convenience approach) Keep internal talent growing – succession planning• Organised and delivered inductions with all new starters• Worked closely with departments, assisting line managers to understand and implement policies and procedures• Completed payroll on a weekly basis and monthly basis and handled all holiday and sickness paperwork• Completed and approved time sheets using time and attendance system and in-house payroll system and checked any discrepancies.• Verified attendance, hours worked, and pay adjustments, recording absence information and updating and monitored personnel files. • Ensured the management team and colleagues complied with the Society’s appearance policy at all times.• Ensured that sufficient colleagues were available and scheduled to meet the needs of the business and maintain excellent customer service.• Dealt with customer comments and complaints courteously and efficiently according to Society policy. Viewed any complaint as an opportunity to satisfy the customer to enhance the Society’s reputation.• Ensured that colleagues had a good knowledge of all products and services within their store, and are confident in answering customer questions, and shared this knowledge with colleagues.• Ensured the Society’s Customer Promise was adhered to in all relevant areas of the store.• Full responsibility for all the stores budgets, and financial controls within the store.• Ensured that the Society’s procedures are followed and monitored with regards to correct stock and order, cash, systems and administration; using the appropriate Society documentation. Show less