Damian Warren work email
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Damian has spent most of his career in Digital Transformation, focused on how Digital products and customer experience can be leveraged to drive business growth. He has built and led organizations across various industries. Damian creates passion and alignment across product, design, and engineering teams. His ability to connect strategy, analytics, and customer experience through flawless execution have resulted in best in class products.Damian has a 20+ year history of leading high performing Digital Product Management teams that deliver value across diverse organizations including Service Delivery, eCommerce, Marketing, IT, and Operations. He works with both internal and external partners to design a customer experience vision; and then develops the experience and technical capabilities required to execute on the vision. His mission is to be at the cornerstone of experiences that become deeply integrated into customers lives.A well-respected leader for brands like Alight, SunTrust, and U.S. Bank, Damian’s skill set includes product management, user experience design, front-end development (iOS and Android native mobile apps / responsive adaptive web), supporting APIs / micro services, and emerging technologies such as Artificial Intelligence / Machine Learning. By integrating the digital DIY and human-assisted customer experience across several large Financial Service organizations, Damian is shaping the future of banking in a world where experience is king. He is a trusted leader, whose strategic thinking, creative innovation, and execution is enriching people’s lives through amazingly designed digital products.
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Chief Digital Officer (Cdo)HumanaAtlanta, Ga, Us -
Head Of Consumer Digital Channels ExperienceU.S. Bank Jul 2017 - PresentMinneapolis, Mn, UsPrivileged to lead an extraordinary team to create best-in-class digital customer experiences across U.S. Bank’s suite of digital products, core customer journeys, and retail business lines. Transforming above and below the glass by driving DIY banking, intelligent interactions, and APIs to support capability re-use. Launched completely re-imagined iPhone and Android native mobile apps, including core banking functions, product marketplace, and Artificial Intelligence enabled financial insights and notifications. Inclusive design to support multicultural and A11Y. Growing mobile adoption at 15%+ YOY and engagement at 25%+. Responsible for the full life cycle management of current and future digital channels and products (e.g. mobile apps, online, tablet, wearables, voice, car etc.) which represent 80% of all customer interactions and engagement with the U.S. Bank brand. Partner with segment (e.g. consumer, small business etc.) and product leaders (e.g. deposits, mortgage, card, consumer lending) to create digital experiences that meet core business objectives. Aggressively grow core customer mobile adoption from 30% to 70%+, increase engagement to multiple times a day, and increase digital sales penetration from 25% to 50%+. Conduct market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap, and execute roadmap to deliver best in class digital experiences. -
Head Of Channels And Sales Pathway ExperienceU.S. Bank Nov 2016 - Jun 2017Minneapolis, Mn, UsResponsible for the Omnichannel sales and service experience strategy and execution associated with non branch channels: Digital (web and mobile), Contact Center and ATM for Consumer and Small Business. Leading a talented team to address customer pain points, improve efficiency and drive revenue. -
Svp - Omni-Channel Strategy And Digital IntegrationSuntrust Oct 2014 - Oct 2016Charlotte, Nc, UsLead strategy and execution of SunTrust's retail banking multi-channel engagement efforts. This includes digital servicing, full-service to self-service migration and digitally assisted sales. Transforming the role marketing plays in driving self-service awareness, adoption and migration. Improving the integration of digital channels during the new client acquisition and onboarding process. Driving incremental revenue by harnessing the power of web, mobile and contact center to drive branch sales traffic. -
Svp - Digital ChannelsSuntrust Sep 2013 - Sep 2014Charlotte, Nc, UsOverall responsibility for strategy development, execution and the achievement of financial targets associated with the Digital Omni-Channel agenda. Operationalize a continuous planning framework focused on achieving better alignment between strategy, execution and financial commitments.Enhance the Digital Operating Model to create nimble processes and ways of working that will result in the acceleration of capabilities coming to market. -
Svp - Digital Channels Portfolio ManagementSuntrust Aug 2012 - Sep 2013Charlotte, Nc, UsOverall responsibility for the execution of the 3-year Digital channels strategic roadmapTranslation of Digital strategy into a multi-year Business Case focused on revenue, lower cost to serve and providing the best digital client experiencesLead a team of experienced program managers in the execution of the strategic roadmap -
Senior Vice President - Deposits And Consumer Lending Portfolio ManagerSuntrust Oct 2011 - Jul 2012Charlotte, Nc, UsResponsible for portfolio planning and execution of Consumer LOB product management initiatives Managed an investment portfolio of over $20MM and a team of 6 program managersLed the deployment of a sales and service channel to over 10,000 employees and drove adoption from 22% to 76% -
First Vice President, Consumer Banking StrategySuntrust Oct 2010 - Oct 2011Charlotte, Nc, UsManage programs that focus on revenue generation for the Deposits and Payments sub-LoB that is part of the Consumer Bank LoB. -
Business ConsultantSuntrust Mar 2006 - Oct 2010Charlotte, Nc, UsInternal consultant for SunTrust focusing on strategic project management and business process improvement initiatives for SunTrust's largest Call Center operation. -
Project ManagerHewitt Associates Feb 2000 - Mar 2006London, GbClient relationship management and delivery responsibilities related to outsourced Pension and Health and Welfare programs for large Fortune 500 companies.
Damian Warren Skills
Damian Warren Education Details
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Georgia Institute Of TechnologyIndustrial Engineering -
Furman UniversityRetail Banking -
Georgia State University - J. Mack Robinson College Of BusinessOperations Management
Frequently Asked Questions about Damian Warren
What company does Damian Warren work for?
Damian Warren works for Humana
What is Damian Warren's role at the current company?
Damian Warren's current role is Chief Digital Officer (CDO).
What is Damian Warren's email address?
Damian Warren's email address is da****@****ust.com
What is Damian Warren's direct phone number?
Damian Warren's direct phone number is 191226*****
What schools did Damian Warren attend?
Damian Warren attended Georgia Institute Of Technology, Furman University, Georgia State University - J. Mack Robinson College Of Business.
What skills is Damian Warren known for?
Damian Warren has skills like Program Management, Banking, Strategy, Portfolio Management, Strategic Planning, Risk Management, Vendor Management, Management, Pmo, Leadership, Project Portfolio Management, Process Improvement.
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