Damian Warren

Damian Warren Email and Phone Number

Chief Digital Officer (CDO) @ Humana
Atlanta, GA, US
Damian Warren's Location
Atlanta Metropolitan Area, United States, United States
Damian Warren's Contact Details

Damian Warren personal email

n/a

Damian Warren phone numbers

About Damian Warren

Damian has spent most of his career in Digital Transformation, focused on how Digital products and customer experience can be leveraged to drive business growth. He has built and led organizations across various industries. Damian creates passion and alignment across product, design, and engineering teams. His ability to connect strategy, analytics, and customer experience through flawless execution have resulted in best in class products.Damian has a 20+ year history of leading high performing Digital Product Management teams that deliver value across diverse organizations including Service Delivery, eCommerce, Marketing, IT, and Operations. He works with both internal and external partners to design a customer experience vision; and then develops the experience and technical capabilities required to execute on the vision. His mission is to be at the cornerstone of experiences that become deeply integrated into customers lives.A well-respected leader for brands like Alight, SunTrust, and U.S. Bank, Damian’s skill set includes product management, user experience design, front-end development (iOS and Android native mobile apps / responsive adaptive web), supporting APIs / micro services, and emerging technologies such as Artificial Intelligence / Machine Learning. By integrating the digital DIY and human-assisted customer experience across several large Financial Service organizations, Damian is shaping the future of banking in a world where experience is king. He is a trusted leader, whose strategic thinking, creative innovation, and execution is enriching people’s lives through amazingly designed digital products.

Damian Warren's Current Company Details
Humana

Humana

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Chief Digital Officer (CDO)
Atlanta, GA, US
Damian Warren Work Experience Details
  • Humana
    Chief Digital Officer (Cdo)
    Humana
    Atlanta, Ga, Us
  • U.S. Bank
    Head Of Consumer Digital Channels Experience
    U.S. Bank Jul 2017 - Present
    Minneapolis, Mn, Us
    Privileged to lead an extraordinary team to create best-in-class digital customer experiences across U.S. Bank’s suite of digital products, core customer journeys, and retail business lines. Transforming above and below the glass by driving DIY banking, intelligent interactions, and APIs to support capability re-use. Launched completely re-imagined iPhone and Android native mobile apps, including core banking functions, product marketplace, and Artificial Intelligence enabled financial insights and notifications. Inclusive design to support multicultural and A11Y. Growing mobile adoption at 15%+ YOY and engagement at 25%+. Responsible for the full life cycle management of current and future digital channels and products (e.g. mobile apps, online, tablet, wearables, voice, car etc.) which represent 80% of all customer interactions and engagement with the U.S. Bank brand. Partner with segment (e.g. consumer, small business etc.) and product leaders (e.g. deposits, mortgage, card, consumer lending) to create digital experiences that meet core business objectives. Aggressively grow core customer mobile adoption from 30% to 70%+, increase engagement to multiple times a day, and increase digital sales penetration from 25% to 50%+. Conduct market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap, and execute roadmap to deliver best in class digital experiences.
  • U.S. Bank
    Head Of Channels And Sales Pathway Experience
    U.S. Bank Nov 2016 - Jun 2017
    Minneapolis, Mn, Us
    Responsible for the Omnichannel sales and service experience strategy and execution associated with non branch channels: Digital (web and mobile), Contact Center and ATM for Consumer and Small Business. Leading a talented team to address customer pain points, improve efficiency and drive revenue.
  • Suntrust
    Svp - Omni-Channel Strategy And Digital Integration
    Suntrust Oct 2014 - Oct 2016
    Charlotte, Nc, Us
    Lead strategy and execution of SunTrust's retail banking multi-channel engagement efforts. This includes digital servicing, full-service to self-service migration and digitally assisted sales. Transforming the role marketing plays in driving self-service awareness, adoption and migration. Improving the integration of digital channels during the new client acquisition and onboarding process. Driving incremental revenue by harnessing the power of web, mobile and contact center to drive branch sales traffic.
  • Suntrust
    Svp - Digital Channels
    Suntrust Sep 2013 - Sep 2014
    Charlotte, Nc, Us
    Overall responsibility for strategy development, execution and the achievement of financial targets associated with the Digital Omni-Channel agenda. Operationalize a continuous planning framework focused on achieving better alignment between strategy, execution and financial commitments.Enhance the Digital Operating Model to create nimble processes and ways of working that will result in the acceleration of capabilities coming to market.
  • Suntrust
    Svp - Digital Channels Portfolio Management
    Suntrust Aug 2012 - Sep 2013
    Charlotte, Nc, Us
    Overall responsibility for the execution of the 3-year Digital channels strategic roadmapTranslation of Digital strategy into a multi-year Business Case focused on revenue, lower cost to serve and providing the best digital client experiencesLead a team of experienced program managers in the execution of the strategic roadmap
  • Suntrust
    Senior Vice President - Deposits And Consumer Lending Portfolio Manager
    Suntrust Oct 2011 - Jul 2012
    Charlotte, Nc, Us
    Responsible for portfolio planning and execution of Consumer LOB product management initiatives Managed an investment portfolio of over $20MM and a team of 6 program managersLed the deployment of a sales and service channel to over 10,000 employees and drove adoption from 22% to 76%
  • Suntrust
    First Vice President, Consumer Banking Strategy
    Suntrust Oct 2010 - Oct 2011
    Charlotte, Nc, Us
    Manage programs that focus on revenue generation for the Deposits and Payments sub-LoB that is part of the Consumer Bank LoB.
  • Suntrust
    Business Consultant
    Suntrust Mar 2006 - Oct 2010
    Charlotte, Nc, Us
    Internal consultant for SunTrust focusing on strategic project management and business process improvement initiatives for SunTrust's largest Call Center operation.
  • Hewitt Associates
    Project Manager
    Hewitt Associates Feb 2000 - Mar 2006
    London, Gb
    Client relationship management and delivery responsibilities related to outsourced Pension and Health and Welfare programs for large Fortune 500 companies.

Damian Warren Skills

Program Management Banking Strategy Portfolio Management Strategic Planning Risk Management Vendor Management Management Pmo Leadership Project Portfolio Management Process Improvement Business Transformation Pmp Outsourcing Programme Governance Demand Management Benefits Realisation Benefits Realization Business Process Improvement

Damian Warren Education Details

  • Georgia Institute Of Technology
    Georgia Institute Of Technology
    Industrial Engineering
  • Furman University
    Furman University
    Retail Banking
  • Georgia State University - J. Mack Robinson College Of Business
    Georgia State University - J. Mack Robinson College Of Business
    Operations Management

Frequently Asked Questions about Damian Warren

What company does Damian Warren work for?

Damian Warren works for Humana

What is Damian Warren's role at the current company?

Damian Warren's current role is Chief Digital Officer (CDO).

What is Damian Warren's email address?

Damian Warren's email address is da****@****ust.com

What is Damian Warren's direct phone number?

Damian Warren's direct phone number is 191226*****

What schools did Damian Warren attend?

Damian Warren attended Georgia Institute Of Technology, Furman University, Georgia State University - J. Mack Robinson College Of Business.

What skills is Damian Warren known for?

Damian Warren has skills like Program Management, Banking, Strategy, Portfolio Management, Strategic Planning, Risk Management, Vendor Management, Management, Pmo, Leadership, Project Portfolio Management, Process Improvement.

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