As one of Canada's premier banks and among the largest financial institutions in North America, during my tenure at CIBC, I had the opportunity to work as a specialist in customer service and financial services.- Email Management - Phone Support - Complaint Resolution - Customer Service - Customer Relationship Building - Team Collaboration - Identifying opportunities for improving customer support. - Keeping up to date on products/services and effectively communicating their benefits to customers.- Processing customer deposits, checks, and inter-account transfers, including international transactions. - Executing special orders, such as gemstones or gold, as requested by customers. - Paying bills on behalf of customers, ensuring accuracy and adherence to due dates. - Conducting end-of-day reconciliations to ensure transaction accuracy and cash reconciliation. - Recording and transmitting all transactions and reconciliations to our internal system.