Damien Brierley Email and Phone Number

Left my position as shop manager of Megabet after relocating to Nuneaton with my family to get onto the property ladder and further my career within the industry.

Responsible for managing 5 Ladbrokes shops, Leading developing and training the shop teams so they are able to deliver exceptional customer service ensuring a great customer journey is delivered, resolving complaints and issues when necessary.Managing all controllable costs, managing shop rota's and allocating holiday in line with optimum hours.Offer support to area manager, dealing with investigations, grievance and formal performance meetings.Building strong shop teams with effective recruitment, induction and ongoing training and development.Ensuring company compliance is delivered-Health and safety procedures -responsible gambling and self exclusion guidelines-cost control -security procedures-think 21