Responsible for the purchasing and maintaining service contracts, where the main objective is to achieve better value without compromising budgeted expenditure.This consists of purchasing materials and components for the company's manufactured product range, freight services, IT/Network services, marketing channels etc.The role also extends to input in component and product design with the engineering and design team as well as having a large role in determining manufacturing processes and systems.The role consists of investigating and assessing all faults, warranty claims, order issues and product configuration consistency. In this technical support role, it is also necessary to constantly understand the limitations of all products and suitability for customers in their unique applications.

The role consists of investigating and assessing all faults, warranty claims, order issues and product configuration consistency.

This role involves establishing the product (a DIY Roller Shutter package) through the marketplace and being the company's point of contact for the product.Currently, the role involves organising periodic training for retail stores that stock the package as well as coordinating the setup for new stores that take on selling the package.My role extends to customer service for the DIY Shutters, where I will deal with all issues regarding the supply of the product to the final consumer or any issue the retailers selling the product have.Initially the role was to facilitate the integration of the new product into the company.Purchasing was a responsibility I shared with the director, where I sourced all the smaller components for the packages. My next responsibility was to organise a manufacturing process.My duty was to then facilitate the rollout of all POS material, displays and training to all 250 Bunnings Stores, which I completed successfully.

This role centered highly on retail sales (including on-site quoting, walk in customers or over the phone sales) and customer service/complaints.With a focus on clarity and efficiency in the workplace, I was always trying to implement new ideas to assist with the internal structure. Items such as a revised quoting structure, that I created, helped give customers a clearer understanding of what was being provided as well as being a more thorough guideline for our technical team for manufacturing. This also extended to creating sales reporting spreadsheets, enquiry follow up procedures, site inspection sheets and systems to test leads generated.With this role, I was given the flexibility to seek methods of generating extra business. Through analysing the market, I found Ultimate Shutter was not taking advantage of the market for roller shutters on construction projects. I sought a company that was able to generate leads for these projects. My role was then extended to liaising with builders and project managers on a regular basis and trying to have our products used on the various projects, thus extending the company’s reach into the market.