Damien Hicks Email and Phone Number

Coordinate all dry utility relocations and new services for large scale commercial projects in Virginia, Maryland, and Washington, DC.

Promoted to oversee service restoration and distribution switching activities for the NW Regional Operations Center. Lead large-scale installation projects. Maintain distribution facilities. Direct the issuance and approval of switching orders to guide distribution, substation, and transmission switching for planned and unplanned work. Dispatch first response personnel and qualified crews in response to outages and emergencies. Analyze outages to estimate down times for SCC filings. Serve as Safety Advocate, managing preventive measures and developing safety guidelines. Supervise a staff of 4.• Improved service reliability and operational performance by upgrading electrical equipment. • Increased safety levels for field crews and customers by introducing new guidelines.• Recognized for achieving zero switching errors over a period of more than 3 years.• Effectively facilitated the restoration of power during catastrophic weather events.• Achieved a 100% availability and responded in timely fashion to 100% of calls.• Played a key role in the success of multi-million dollar substation and line relocation projects.

Compiled and analyzed computer data to determine the cause and location of power outages. Dispatched personnel in response to outages and emergencies. Responded to customer issues. Managed all work loads in multiple districts and prioritized work distribution. Trained and mentored new employees. Recognized as a subject matter expert.• Coordinated multiple projects simultaneously and ensured on-time completion.

Coordinated the design and installation of electrical distribution facilities for residential, commercial, and government projects. Authored estimates for time, requirements, and cost of materials. Inspected project sites and created service agreements. Prepared agreements, revenue calculations, facilities charges, drawings, and other documentation. Ensured alignment of project scope and business objectives. Modified activities to maintain compliance. Oversaw the permitting, easement, and dedication processes. • Improved efficiency by training and mentoring new employees.• Designed reliable, efficient service for hospitals, firehouses, and other emergency services p providers.• Led the team to zero residential and commercial customer grievances for 3 consecutive years.• Enhanced productivity by identifying critical issues and developing vital work alternatives, business processes, and concepts. Assisted in objective and policy development.